Bilingual Patient Service Coordinator $28/hour - Fast Hire

Women's health clinic looking for full-time, temp to hire practice assistant.

Must be bilingual in English & Spanish

Monday thru Friday 8 AM - 5 PM

Responsibilities

1. Coordinates all registration and visit-related activities for new patients to the practices.
2. In collaboration with the Practice Manager(s), serve as point person for patient satisfaction efforts and improvement initiatives.
3. As a member of the ambulatory practice leadership team, the Ambulatory Practice Coordinator is responsible for ensuring all patients and family members are attended to in a professional and compassionate manner.
4. Serves as patient liaison to communicate patient needs and feedback to appropriate clinical team members.
5. Works with new patient or patient representative to obtain all records, films, and pathology reports prior to visit to optimize the initial visit and prevent re-testing.
6. Processes new patient referrals as appropriate, which may require interaction with the referring physicians’ offices, insurance, patient access services, and managed care personnel.

Requirements:

• Bilingual in English & Spanish
• At least 1 recent year of patient service, medical secretary, front desk, or surgical scheduling experience
• Knowledge of Epic EMR systems
• Strong interpersonal skills required due to sensitive nature of the work.  Must be comfortable to speak with patients about potential obstetrical risk and outcomes.
• Ability to think independently and multi task
• Must be able to work collaboratively with both the administrative, nursing and attending staff.
• Strong analytical skills