(Bilingual) Patient Service Coordinator (LGBTQIA+ Medical Office)

JOB DESCRIPTION:

The Patient Service Coordinator reports to the Clinical Practice Manager. The primary objective of this position is to provide excellent customer service to all who interact with our LGBTQIA+ medical office as a medical office receptionist. This position will include performing tasks, such as answering phone calls using a multi-line phone, patient check-in and check-out, scheduling, data entry, cleaning, etc. The ideal applicant should be a friendly, outgoing, detail-oriented team player, a self-starter who can multitask, focus, and meet deadlines in a fast-paced environment.

ESSENTIAL FUNCTIONS:

• Responsible for greeting and helping primary care patients; scheduling appointments; and maintaining records and accounts.


• Welcomes patients and visitors on the telephone, answering or referring inquiries.


• Presents a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.


• Registers patients in eClinicalWorks (EMR) according to clinic protocol.


• Confirm medical health appointments on the schedule of the following day.


• Verifies patient's insurance eligibility status two days before and at each visit.


• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling/registering patients' appointments in eClinicalWorks in person or by telephone.


• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.


• Ensures the waiting area is maintained neat and well-organized.


• Comforts patients by anticipating patients' anxieties.


• Answers patients' questions or refers them to the appropriate clinical staff.


• Maintains the reception area.


• Maintains patient accounts in eClinicalWorks (EMR) by obtaining, recording, and updating personal and financial information.


• Protects patients' rights by maintaining the strictest confidentiality of personal and financial information, adhering to all HIPAA guidelines/regulations.


• Maintains operations by following policies and procedures; reporting needed changes.


• Collect balances, coinsurances, deductibles, copays, and self-pay balances that are owed at the time of service.


• Process patient payments.


• Perform or assist in back office Medical Assistant tasks as needed


• Ability to work independently on assigned tasks as well as to accept direction on given assignments


• Participate in staff and educational meetings.


• Ensures clinic flow by being an active team member.


• Performs other duties as they arise.

QUALIFICATIONS:

• High School diploma/GED (required).


• Prior medical receptionist experience (1-2 years), strongly preferred.


• Previous training in general medical office skills and procedures, strongly preferred.


• Proficient and knowledgeable of medical terminology is preferred, but not required.


• Experience with Microsoft Programs including Outlook, Excel, Word, and Adobe.


• Bilingual (Spanish & English), strongly preferred.


• Flexible working availability from 8am to 5pm, Monday through Friday.

WORK EXPERIENCE:

• eClinicalWorks (EMR) experience is a plus.


• Demonstrated excellent interpersonal, organizational, written, and verbal communication skills required.


• Experience working with people of diverse backgrounds (gender identity, sexual orientation, race, ethnicity, immigration status).