Bilingual Patient Services Specialist

The Patient Services Specialist provides essential support and administrative services to the clinic, the therapists, the patients, and their families in a fast-paced environment. This person will be involved in a wide spectrum of tasks, including patient customer service, scheduling, data entry, and social media.

Required Skills and Experience:

• High School Diploma/ GED equivalent
• Ability to establish and maintain effective working relationships with patients, other employees, and the public. 
• 2+ years of admin support in a medical environment is preferred
• Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, preferred
• Must have excellent customer service skills
• Able to work in a fast-paced and demanding work environment
• Must demonstrate a strong work ethic and maintain professionalism at all times
• Must have a team mentality, flexibility, and willingness to learn
• The ability to communicate effectively, multitask, and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
• The ability to uphold HIPAA compliance.
• Must exercise good judgment and discretion
• Technologically savvy and familiar with Microsoft Office products, including Google Workspace- Word, Excel
• Good communication and networking skills are a must.
• Must be bilingual in English and Spanish.

Primary Responsibilities

•  Manage the check-in/check-out experience with minimal supervision, ensuring families move smoothly through the visit process.
•  Independently handle daily front-desk operations such as phones, email traffic, and appointment flow using standardized scripts and workflow charts.
•  Execute routine scheduling of appointments, reschedules, and cancellations within predefined protocols and clinic rules.
•  Maintain EMR accuracy by entering and updating demographics, insurance details, and visit documentation consistently.
•  Communicate with families through calls and EMR messaging promptly and in alignment with clinic communication standards.
•  Take ownership of maintaining the waiting area, supply needs, and check-in materials in an efficient and proactive way.
•  Proactively identify schedule conflicts, missing information, authorization, or incomplete documentation, and correct and resolve appropriately.
•  Carry out routine administrative tasks, routing forms, preparing basic documentation, office maintenance, and supporting therapists as assigned.
•  Manage daily payment collection, in line with clinic policy.

Benefits:

• Paid Time Off. 
• Paid Federal Holidays. 
• Up to 5 days off during the end-of-year shutdown. 
• Health, vision, and dental insurance for full-time employees. 
• Health Savings Account and Flexible Spending Account. 
• Voluntary Life Insurance, Long Term Disability, and Short Term Disability. 
• 401K to full-time Employees. 
• Yearly performance BONUS. 
• Fun, multi-disciplinary setting with supervision and mentorship programs. 
• Positive company Culture. 
• Part of a work family that values its employees. 
• Unlimited growth Opportunities- Opportunity for Leadership & Management positions and professional growth. 
• Training in areas of interest. 
• Comprehensive new hire training