Bilingual Patient Support Specialist (English & Spanish)

On-Site | Barranquilla, Colombia

Are you someone who genuinely enjoys helping people and making a difference through meaningful conversations?

We are seeking compassionate, professional, and highly reliable Bilingual Patient Support Specialists to join a growing healthcare support team serving patients and families across the United States.

In this role, you will be the first point of contact for individuals seeking information, support, and guidance related to healthcare services. You will play an important role in creating positive experiences, answering questions, building trust, and helping connect individuals with the right resources.

This is an excellent opportunity for candidates with customer service, healthcare, medical office, patient care, call center, or patient coordination experience who are passionate about helping others while building a long-term career.

What You'll Be Doing

• Answering inbound calls from patients, family members, and prospective clients
• Providing professional, compassionate, and accurate information
• Guiding callers through the next steps in their healthcare journey
• Documenting interactions and maintaining accurate records
• Following communication and service protocols
• Assisting with limited outbound follow-up calls when needed
• Working closely with team members to ensure a positive patient experience
• Building trust and rapport through empathetic communication

Why Join Us?

• Stable, long-term opportunity with significant growth potential
• Supportive and professional team environment
• Meaningful work helping patients and families
• Weekly pay
• Opportunity to grow as the program expands

Compensation & Contract

• USD $5.75 per hour
• Paid weekly
• Independent Contractor

Work Environment

• On-site position in the new, modern Barranquilla office
• Candidates must be able to reliably travel to and from the office
• Schedule availability between 9:00 AM and 9:00 PM EST
• Split shifts may be required based on operational needs

Application Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our hiring process includes:

1. Application Form
2. Prescreen Questionnaire
3. One-Way Video Interview
4. Live Interview
5. Final Interview

Important:

• The Prescreen Questionnaire and One-Way Video Interview are a mandatory part of the hiring process.
• Candidates who do not complete them will not be considered for this position.
• All resumes must be submitted in English to be considered for the position.

What We're Looking For

• Bilingual English and Spanish proficiency
• Strong spoken and written English with the ability to communicate confidently with US-based callers
• Previous customer service experience required
• Healthcare, medical office, patient support, patient coordinator, scheduling, insurance verification, or medical call center experience strongly preferred
• Excellent listening and communication skills
• High level of empathy, professionalism, and emotional intelligence
• Strong attention to detail and documentation skills
• Reliable, committed, and punctual
• Comfortable working in a structured, performance-driven environment
• Ability to handle sensitive conversations with care and professionalism