Bilingual Pharmacy Services Coordinator

Full-time, Non-Exempt (hourly)| approx 30 hrs./week | Full-Time Benefits | $22.66/hr*

*Bilingual Pharmacy Services Coordinators who pass the exam in Spanish language proficiency are eligible for an additional $1.50/hour language differential ($24.16/hr in total).  

JOB SUMMARY:

The Bilingual Pharmacy Services Coordinator plays a critical operational role in supporting the day-to-day functions of the charitable pharmacy by performing technical, administrative, and client-facing duties under the directions of a licensed Pharmacist. This position is responsible for prescription processing support, eligibility documentation, billing and data entry, inventory assistance, phone and client intake support, and coordination with volunteer pharmacy staff. 

This role requires consistent attention to detail, adherence to established pharmacy procedures, and effective communication with clients, volunteers, and staff. While the Bilingual Pharmacy Services Coordinator may provide task guidance and training to support volunteers, this position does not carry supervisory authority and does not exercise independent judgment on professional matters of significance. Work is performed within clearly defined policies, procedures, and regulatory requirements.

This position is essential to maintaining efficient pharmacy operations, supporting vulnerable populations, and ensuring compliance with pharmacy regulations, safeguarding standards, and organizational policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support pharmacists and pharmacy staff with prescription workflow activities, including data entry, prescription processing, eligibility verification, and documentation.
• Complete eligibility paperwork accurately and in a timely manner to support client access to pharmacy services.
• Answer incoming phone calls, take messages, and assist clients with routine inquiries while escalating complex issues appropriately.
• Assist with medication processing tasks as permitted by law and organizational policy.
• Assist Spanish-speaking patients as needed
• Maintain accurate records in the pharmacy systems and files.
• Coordinate, orient, and provide on-the-job guidance to volunteers.
• Serve as a point of contact for volunteer scheduling and workflow questions.
• Identify training needs and communicate concerns to the Pharmacy Manager.
• Assist with maintaining an organized, clean, and functional pharmacy workspace.
• Support inventory organization and supply management. 
• Report on maintenance, safety, or equipment issues to leadership (Sr. Director of Client Services).
• Participate in upkeep activities to ensure a safe and efficient work environment.
• Adhere to safeguarding, HIPAA, confidentiality, and pharmacy regulatory requirements.
• Complete required training, background checks, and ongoing compliance activities.
• Support inclusive, respectful interactions with clients, volunteers, and staff.
• Conduct pre-eligibility phone calls (or in person visit) as interviews to collect patient information
• Perform other related duties as assigned 

QUALIFICATIONS & KEYS TO SUCCESS:

Required 

• Must be at least 18 years old
• High School Diploma or equivalent (GED) 
• Minimum of one (1) year of relevant pharmacy experience in a social service setting
• Bilingual in English and Spanish required with the ability to: 

- Communicate clearly with patients regarding prescriptions, medication instructions, and pharmacy  services, as instructed by the pharmacist 

- Translate or explain medication-related information accurately between English and Spanish, as  instructed by the pharmacist 

• Provide customer service to Spanish-speaking patients in a professional and respectful manner
• Strong organizational, interpersonal, written and oral skills.
• Strong attention to detail and accuracy
• Ability to work effectively with diverse populations in a faith-based setting. 
• Demonstrate the implementation of best practices as required by the SVdP Safeguarding policy when interacting with children and vulnerable adults.
• For the safety of the clients SVdP serves and as per the Safeguarding Policy, this position requires the successful completion of a criminal background check.
• Ability to de-escalate difficult clients

Preferred

• Experience in a community, nonprofit, or charitable pharmacy setting
• Experience working with or supporting volunteers

REQUIRED SKILLS

• Knowledge of computer and technology systems that drive pharmacy operations.
• Interpersonal relations and service skills to work with and serve a wide range of people and patients.
• Planning and organizing skills, including prioritizing, multitasking and time management skills, to handle multiple tasks at once and work in a pharmacy. 
• Ability to learn, retain and apply new information with proper training.
• Ethics to behave appropriately and morally in dispensing prescriptions and in the treatment of others.
• Adaptable, motivated, and dependable to provide quality service across all situations.
• Must develop good working knowledge of patient assistance programs and the pharmacy vendors, and the Wisconsin Forward Health Portal within the first 6 months of the role.
• Strong ability to function and communicate effectively with various levels of employees and management.
• Ability to prioritize and make prudent decisions based on information provided.

PHYSICAL AND MENTAL REQUIREMENTS:

Physical  

• Ability to bend, and/or carry items up to approximately 35 lbs.
• Ability to stoop, bend, reach, grasp, and perform repetitive motions.
• Ability to walk, stand, for extended periods of time.
• Adequate hearing, vision, and verbal communication ability to perform job duties.

Mental

• Ability to understand, remember, and follow written and verbal instructions
• Ability to organize and prioritize assigned tasks and manage routine workflow
• Ability to apply common sense and sound judgment in performing job duties
• Ability to communicate clearly and professionally in person and by telephone
• Ability to complete routine documentation accurately
• Ability to maintain focus and accuracy in a fast-paced, service-oriented environment

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

NON-DISCRIMINATION POLICY:

The District Council of Madison, Inc., Society of St. Vincent de Paul does not and shall not discriminate in our employment, services and volunteerism on the basis of age, race, color, disability, marital status, sex, sexual orientation, national origin, ancestry, arrest record, conviction record, military service, or use or nonuse of lawful products off the employer’s premises during nonworking hours, or any characteristic protected by applicable local, state and federal law. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, and vendors. Although the District Council of Madison, Inc., Society of St. Vincent de Paul does not generally consider religion in either hiring or the services it provides, because we are a Catholic charity, requiring liaison with the Catholic Church and its members, certain positions involving such liaisons are reserved for members of the Catholic Church. The District Council of Madison, Inc., Society of St. Vincent de Paul reserves the right to consider whether the conduct reflected in a criminal conviction demonstrates an incompatibility with the responsibilities of the specific job for which an applicant is applying.

FULL-TIME JOB BENEFITS:

• Medical, dental, and vision insurance options
• Employer-paid long-term disability and life insurance
• Voluntary short-term disability and voluntary life insurance coverage available
• 403(b) retirement plan and an employer-sponsored SEP-IRA
• Employee Assistance Program (EAP)
• Generous paid time off (PTO) and sick time off leave policies

WORKING ENVIRONMENT:

• Primarily works in a pharmacy and charitable service environment
• Work may involve extended periods at a computer or workstation
• Exposure to typical pharmacy conditions, including moderate noise and frequent interaction with the public
• Environment may include temperature variation

EQUITY:

St. Vincent de Paul has a vision for a deeply inclusive environment for our membership, staff, and volunteers. To foster a culture of belonging while providing equitable service delivery above and beyond Equal Opportunity requirements, SVdP candidates must be committed to cultural competency growth and work within diverse teams. SVdP is an Equal Opportunity Employer.