Bilingual Premium Surgery Counselor

As a Bilingual Premium Surgery Counselor, you’ll be the patient’s guide through the surgery process and are responsible for providing a smooth and exceptional experience. Your strong detail orientation and multi-tasking skills will be essential to our success in our fast-paced, high-volume environment as you schedule surgeries and surgical appointments, verify insurance, and prepare charts for surgery.

• Schedules all patient surgeries and pre-operative appointments, including those with the patient’s referring physician, surgical facility, ophthalmologist or technician
• Builds relationships with patients, educate patients regarding lens and technology options, overcome objections and close surgical packages
• Prepares surgical charts, labels documents with appropriate surgical paperwork per ASC Coordinator specifications
• Acts as an effective liaison between the patient, surgeon, referring physician, and the surgical facility in all aspects of pre-operative preparations
• Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, and H&Ps and signed consent forms, and transfer to surgical facility.
• Aids patients in obtaining financing if needed
• Schedules post-operative appointments as appropriate
• Demonstrates thorough knowledge of company’s services and procedures, and communicates to patients in a way designed to earn patient’s trust and business
• Answer all telephone inquiries from patients, their families, or referring physicians concerning surgery
• Perform other tasks as assigned

• REQUIRED:  Bilingual in Spanish
• High school diploma or GED required; some college preferred
• At least one-year of experience in a medical practice; refractive, surgical, aesthetic, or ophthalmology specialties preferred
• Ambition, high energy, and determination required
• Demonstrated sales skills and the drive to exceed goals and quotas
• Must be comfortable discussing financial options and presenting payment plans
• Excellent verbal and written communication skills
• Ability to make decisions within established protocols and with minimal supervision
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Demonstrated ability to meet deadlines
• Strong computer skills

Your health, happiness and your future matters! At Southwest Eye Institute, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(K), paid holidays, PTO, Sick Time, and much more!