Bilingual Program Services Coordinator- Temporary

AGENCY OVERVIEW 

The Action Center is a nonprofit organization in Lakewood, Colorado, with 57 years of experience assisting people facing hardship. Each year, the organization supports more than 40,000 individuals, with food assistance being the most requested service.  

In 2027, The Action Center will move to a new community hub. This transformative facility will bring health, education, and supportive services together in one dynamic location, allowing us to expand our outreach and impact. Our new hub will empower individuals and families by providing comprehensive resources and support, reinforcing our mission to create lasting change in the community.  

JOB SUMMARY

This entry-level position primarily supports community intake and access to no-cost food and clothing services. The role works directly with individuals and families from diverse backgrounds, helping them understand their needs, learn about available services, and connect with programs and community resources. Responsibilities include learning about Action Center programs, providing friendly, supportive assistance, helping address challenges, and making appropriate decisions to ensure individuals and families receive timely, respectful service.

The position will initially be based at the Action Center’s 14th Avenue location in Lakewood, focusing on intake and helping community members access services. As the organization transitions to the Daylight Collective on South Teller Street in Lakewood in February, this position will move to the new location and support the transition to the new service model. These transitional duties will include helping community members navigate the Action Center's new building and services, as well as assisting with setup and daily operations.

The regular schedule for this Part-time position will be Monday, Tuesday, Thursday, and Friday, 9:00 a.m. to 4:00 p.m.

Flexibility in days and hours is required based on program needs.

We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.

 JOB REQUIREMENTS

• Assist Spanish- and English-speaking individuals and families seeking food and clothing, helping them access appropriate programs, referrals, and community resources.
• Collect and enter accurate client information and service data, working with Program Services staff to ensure services are properly documented.
• Provide support across all program areas as needed, including grocery and clothing assistance, bilingual support in English and Spanish, and other program activities.
• Help monitor activity throughout the building, respond to immediate concerns, and assist community members during difficult or challenging situations.
• Learn and use computer systems and databases to support program services and help volunteers use these systems.
• Communicate regularly with Program Services staff, Volunteer Management staff, and volunteers to support daily operations.
• Identify and report safety concerns, following established procedures.
• Support staff and volunteers when community members need additional assistance or situations become challenging.
• Provide friendly, respectful, and supportive service to all community members.
• Participate in agency events and programs as needed.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma or GED required. 
• Bilingual in Spanish and English required
• Ability to remain calm, patient, and respectful in challenging situations.
• Comfortable working in a fast-paced environment where priorities may change.
• Willingness to learn new tasks, support different program areas, and assist with special projects and organizational changes.
• Ability to perform physical tasks such as moving, organizing, setting up, and preparing program spaces, supplies, and equipment.
• Demonstrates compassion, flexibility, and a non-judgmental approach when working with people experiencing difficult situations.
• Ability to maintain appropriate personal and professional boundaries.
• Good organizational, communication, problem-solving, and decision-making skills.
• Ability to take initiative, work well with others, follow directions, and contribute to a team.
• Comfortable using Microsoft Office (Word and Excel), Google Workspace, and databases, with a willingness to learn new systems

PHYSICAL DEMANDS

The position involves dynamic, active physical work associated with delivering program services and will have responsibilities both inside and outside, in all weather.

WORK ENVIRONMENT

The work environment will vary from day to day, ranging from an office setting to a fast-paced community center

The Action Center's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. The Action Center also prohibits harassment of applicants and employees based on any of these protected categories.