The Bilingual Receptionist is the first person everyone sees as they enter Cristo Rey. Every patron, employee, or volunteer should be greeted kindly upon entrance and directed to the correct department. The Bilingual Receptionist will handle and transfer all incoming calls, schedule appointments for legal aid, and present a positive and friendly attitude toward all people entering Cristo Rey.
Key Responsibilities
Greet all persons entering Cristo Rey Community Center and direct people to the appropriate offices
Appropriately screen all persons entering the building
Fill out paperwork for clients needing access to the clothing closet; log visits in software
Accept donations and explain policies on acceptable donations; write receipts and deliver any cash donations immediately to the Finance Department
Answer the telephones and transfer calls as necessary
Schedule all appointments for free legal aid and share the appointment schedule with the appropriate lawyer for the week
Ensure all volunteers, community service workers, and visitors sign in and out on the respective logs
Responsible for all opening and closing procedures, including unlocking and locking the building at the appropriate times
Motivated self-starter, with excellent communication skills and a high level of integrity
Strong organizational skills
Personal Attributes Anticipated
Mission-Driven: Demonstrates a deep commitment to the mission and values of Catholic Charities of Ingham, Eaton, and Clinton Counties, and incorporates them into daily work
Collaborative Team Player: Thrives in a team environment, contributing positively and working effectively with others to achieve shared goals
Solution-Oriented Problem Solver: Proactively identifies challenges and develops practical, innovative solutions to address them
Culturally Sensitive: Demonstrates awareness and respect for the cultural diversity of both colleagues and clients, fostering an inclusive and supportive environment
Integrity: Upholds a strong moral character, consistently doing what is right, and responsibly using time and resources to serve the organization’s mission
Work Environment & Physical Demands
This position is on-site and may not be eligible for remote work
Attendance at occasional meetings or events outside regular business hours is required
The role involves working with sensitive or potentially traumatic information and direct interaction with individuals or families in crisis
Physical requirements include frequent use of hands for handling objects, tools, or controls; talking, bending, squatting, twisting, climbing, kneeling, reaching, and occasionally lifting or carrying up to 30 pounds
Vision requirements include close-up work, distance vision, and the ability to adjust focus
The work environment may involve varying degrees of physical discomfort and occasional loud noise
Occasional driving, potentially with Clients, during the workday may be needed for operational purposes
Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions
Comments:
This job description is intended to outline the essential functions, general supplementary tasks, and key requirements for successful performance in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional tasks may be assigned, and management reserves the right to modify duties as needed.
I have read and understand the Job duties and expectations as written.
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