The ideal candidate will Attract, Source, Assess and Retain candidates for contact center roles within a multitude of industries. They should be comfortable meeting new people frequently and have an ability to determine a candidate's potential through clever questions. They should have excellent organizational skills in order to build and maintain a pipeline of prospective candidates. Additionally, they should be committed to both meeting and exceeding assigned quotas.
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS Review and monitor employment applications for contact center employees Maintain relationships with appropriate recruiting resources Participate in offsite hiring events Develop community partnerships to increase candidate pipeline Maintain professional and accurate representation of Teleperformance to candidates Pre-screen applicants, schedule and conduct interviews Conduct pre-employment testing, reference checks and background checks Review and audit new hire paperwork ensuring completion and accuracy Communicate employment offers and orientation to new employees Maintain recruiting reporting and data i.e., interview/hire ratios or resource data Assist in other functions as required by supervisor Thrive as a team player in a fast paced, high energy, change oriented environment
QUALIFICATIONS 2 years recruiting and interviewing experience in a high-volume setting required (3 years preferred) Bilingual English/Spanish preferred Excellent customer service skills and building rapport with employees, management and vendors Excellent verbal and written communication skills Must be fast learner and quick problem solver Must have the ability to multi-task Must have proficiency in Microsoft Office Suite of products Ability to think innovatively with regard to recruiting and overall employee experience Previous high volume recruiting experience preferred Must pass background check
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