Bilingual Referral Case Manager/Medical Records | Westminster

In this fast‑paced dual role, you’ll manage a high volume of tasks efficiently while serving as an advocate for patients and the broader community. You’ll facilitate timely referrals when care falls outside of Clinica’s scope—helping ensure underserved individuals are not left without access to essential services. Behind the scenes, you’ll support high‑quality, continuous care by gathering and accurately documenting critical medical information, enabling patients to move forward smoothly on their care journey.

Potential Career Path:
We’ve had team members move into, but not limited to the following roles:

• Clinical Roles, such as Medical and Dental Assistants


• Clinic Operations Technician


• Case Manager


• Office Manager

Job Profile:

• Are you comfortable learning and working in multiple healthcare systems?


• Are you curious and willing to ask questions as you learn?


• Are you detail‑oriented and take pride in getting things right?


• Have you, in past jobs, had to juggle priorities and take action to get work done on time?


• Are you bilingual in English and Spanish?

What You Get to Do:

• You will partner with providers and medical assistants to coordinate referrals that connect underserved patients to essential care such as physical therapy, vision services, and orthopedic specialists.


• You will carefully assess insurance coverage, patient location, and urgency to remove barriers and ensure timely access to care.


• You will send referrals and medical records securely and accurately, so outside providers have what they need to treat patients.


• You will support care teams by promptly prioritizing and responding to referral and records requests, both in person and through instant messaging.


• You will obtain Emergency Room records to help ensure seamless follow‑up care for patients after hospital visits.


• You will keep patient charts complete and up to date by scanning, documenting, and organizing intake forms, referrals, and medical records.

Compensation: Approximately $21.00 - $26.60 per hour. All individual pay rates are calculated based on the candidate's experience and internal equity. 

What We Need for this Job:

• Bilingual in English and Spanish.


• High School Diploma or GED.


• Attention to detail: Consistently accurate work, catching errors before they impact patient care


• Teamwork: Collaborate with others to support patients and shared goals


• Professionalism: Communicate clearly, dependable, manages challenges appropriately in the workplace, and treats others with respect

Ready to make a difference? Apply now and tell us what makes you a customer service star!

What We Offer:

• Comprehensive Benefits: 




• Medical


• Dental


• Vision


• FSA/HSA


• Life and Disability


• Accident/Hospital Plans


• Retirement with Employer Contributions




• Vacation, sick, and extended illness time off options


• Open communication with leadership and mission-focused engagement


• Training and growth opportunities with a supportive team invested in your success

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.