Bilingual Service Advisor

Cook Ford is looking for a Bilingual Service Advisor who is fluent in both English and Spanish to join our growing Service Department. If you’re passionate about delivering exceptional customer service, thrive in a fast-paced environment, and enjoy helping customers understand their vehicle needs, we want to meet you!

Key Responsibilities

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  Greet customers and serve as their main point of contact throughout the service process.

  
  


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  Clearly communicate vehicle issues, recommended services, and repair timelines in both English and Spanish.

  
  


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  Prepare repair orders, document concerns, and relay accurate information to the service technicians.

  
  


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  Provide service estimates, obtain approvals, and update customers on repair status.

  
  


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  Ensure customer satisfaction by maintaining transparency, professionalism, and timely communication.

  
  


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  Coordinate with parts and service teams to ensure smooth workflow.

  
  


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  Promote recommended maintenance services in accordance with manufacturer guidelines.

  
  


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  Handle customer questions, concerns, and follow-up needs with care and efficiency.

  
  

Qualifications

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  Fluent in Spanish and English (required).

  
  


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  Previous Service Advisor or automotive customer service experience preferred (Ford dealership experience a plus).

  
  


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  Strong communication and customer service skills.

  
  


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  Ability to work in a fast-paced environment while maintaining accuracy and professionalism.

  
  


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  Basic knowledge of vehicle systems and maintenance is helpful.

  
  


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  Proficiency with dealership management software (Tekion) is a plus.

  
  


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  Valid driver’s license and clean driving record.

  
  

What We Offer

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  Competitive pay structure (base + commission).

  
  


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  Health, dental, and vision benefits.

  
  


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  Paid vacation and holidays.

  
  


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  Ongoing training and certification opportunities through Ford.

  
  


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  Supportive, team-focused work environment.

  
  

If you’re ready to grow your career with a dealership that values customer experience and employee success, apply today and join the Cook Ford family!