Bilingual (Spanish) Front Desk Receptionist

Pay: $22.50 - $24.00 per hour

Job description:

Position Overview

The Front Desk Receptionist serves as the first point of contact for our patients and referral partners. This role is critical in ensuring a smooth patient experience, managing daily front-office operations, and supporting clinical and administrative teams.

Key Responsibilities

• Greet and check in patients with professionalism and warmth
• Verify insurance and intake documentation (Workers’ Comp, Auto, and Commercial)
• Manage appointment scheduling, cancellations, and provider calendars
• Collect co-pays and ensure accurate posting in the EHR system
• Communicate with referral sources, attorneys, and case managers as needed
• Maintain confidentiality in compliance with HIPAA and PHCO standards
• Assist with scanning, filing, and routing medical documentation
• Support clinic flow by coordinating with medical assistants and providers
• Monitor waiting area and ensure a positive patient environment
• Participate in team meetings and contribute to process improvements

Qualifications

• 1–2 years of front desk or administrative experience in a medical office preferred
• Knowledge of medical terminology and insurance verification (WC, PI, Commercial)
• Proficiency in EMR/EHR systems (eCW, Athena, AdvancedMD, or similar)
• Excellent communication and customer service skills
• Strong attention to detail, organization, and multitasking
• Ability to remain calm and professional in a fast-paced environment

Why Join PHCO

• Competitive pay and performance-based growth opportunities
• Supportive and collaborative work culture
• Multi-site exposure with career advancement potential
• Paid time off, healthcare benefits, and staff appreciation events

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person