Bilingual (Spanish) Receptionist Extraordinaire - Opportunity to Make a Difference

About Us:

Cooperative Counseling Services (CCS) is a premier provider of Child, Adolescent, Adult and Family Mental Health Services in NJ. We are a team of mental health professionals who are passionate about helping people live their best lives. We believe that everyone deserves access to high-quality mental health care, and we are committed to providing our clients with the best possible experience. In order to fully realize our commitment to helping our clients achieve optimal health, happiness, and well-being, we rely above all else on our team of outstanding employees. Come join us!

TWO OPPORTUNITIES FOR BILINGUAL (MUST BE FLUENT IN SPANISH) RECEPTIONISTS! IN-PERSON 5 DAYS/WEEK 10:00am to 6:30pm in either our MOUNTAINSIDE OR MIDDLESEX BOROUGH, NJ, locations.

About You:

You are a people-person who loves to make others feel welcome. You have a warm, sensitive, and friendly personality, and you are always willing to go the extra mile to help others. You are organized, detail-oriented, and able to multitask in a fast-paced environment. You are also passionate about mental health and helping others.

Summary: As our receptionist extraordinaire, you are responsible for excellent customer service as the first point of contact for our clients. You will ensure clients are greeted with a warm smile, registered, and ready to receive services, including the collection of payments.

• Answer telephone calls promptly and route them to the appropriate area. Internal transfer calls should be made via warm transfers.
• Check voicemail and return calls and/or route voicemails to the appropriate area.
• Provide telephone support for our Access Center and creating electronic tickets for referrals.
• Direct clients to sign in electronically via the Patient Portal.
• Inform Clinicians/APNs of client arrivals and direct client to the appropriate waiting area.
• Collect client payments (co-pays, deductible, private pay) and update the records.
• Conduct monthly Insurance verifications.
• Provide Human Resources' support by performing criminal background checks, professional license and employment verifications, and reference checks.
• Provide administrative support to the Office Manager as requested.

Qualifications:

• High school diploma or equivalent
• 1+ years of experience in a customer service or healthcare administrative role is preferred
• SPANISH FLUENCY REQUIRED
• Experience working with an electronic medical record is a plus
• Proficient use of Word, Excel, and PowerPoint programs a plus
• Excellent communication and interpersonal skills
• Working knowledge of basic computer functions i.e., typing, email, etc
• Strong organizational skills and attention to detail
• Ability to multitask and work in a fast-paced environment
• Someone who is compassionate and has a big heart for those in need

Compensation and Benefits:

• Competitive Pay
• Comprehensive Medical, Dental and Vision coverage
• Generous Paid Leave (Vacation/Mental Health/Earned Sick/Personal)
• 401K Retirement Plan
• Supplemental Insurance
• Paid Holidays
• Discount offers for entertainment, shopping, and more
• Supportive Team and Environment!

CCS is an Equal Opportunity Employer. Not only do we embrace and celebrate the diversity of our clients and community partners, but we also strive for the same in our employees. At CCS, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.