Salary :
Activate JobCopilot
Job description: Tier 2 – Advanced Administration & Escalation Tier 2 technicians act as escalation points for complex issues, manage system integrations, and support core platform configurations.
Responsabilities: • Administer Exchange Online, Active Directory, SharePoint, and associated permissions. • Perform advanced troubleshooting for Material, Zoom, RingCentral, and Caller Verify. • Configure and maintain RingCentral call queues, groups, licensing, and site business hours. • Configure and manage PrinterCloud, including driver profile creation, driver deployments, membership assignments, and assigning static IP addresses in collaboration with Network Services. • Manage ShareFile administration and support, assisting users with access, data transfer, and permission management. • Manage and support Monday.com, including user permissions, integrations, and automation setup. • Configure and maintain Active Directory permission groups to ensure users only have access to folders and files relevant to their roles. • Maintain logon scripts and drive mappings for users across Citrix and Cloudflare environments. • Route and categorize tickets to appropriate departments (Business Systems, Infrastructure, Data & Development, etc.).
#Solvo
$6,400,000 - $6,400,000 a month
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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