Bilingual Support Services Specialist - Community Programs

Hilltop's mission is to create connection to build a community where everyone belongs. We value Relationship, Integrity, Courage, Inclusivity, Growth, and Fun.

Who We Are: At Hilltop Community Resources, we are more than a multi-faceted non-profit organization that serves our community. We’re a large and vibrant collection of creative and driven individuals that each play a unique and important part in what we do every day. Headquartered in beautiful Western Colorado, Hilltop is invested in the betterment of where we live, work and play. For 75 years, Hilltop has provided resources and support for a wide range of people of all ages, stages and walks of life. Our approach is rooted in our values that we weave into everything we do. We care about people and prioritize a healthy and happy workplace culture.

The Part You’ll Play: Working at Hilltop is a fantastic opportunity with lots of chances for growth, connection and team building. Hilltop values the employee experience and promotes a culture of purpose and belonging for every employee. We believe work can be fulfilling and fun. This role is no exception. An overview of this position entails…This position is responsible for providing direct services to visitors and Participants who walk-in or call the Montrose FRC.  Provide administrative support to all of the Montrose Regional programs.  Administrative support includes record keeping, phone management, routine clerical tasks, and light bookkeeping duties.  Position must use judgment in prioritizing tasks and resolving issues that may arise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greet and assist walk-in visitors or callers to Montrose FRC. Interact with them in accordance with FRC’s Quality Standards and Hilltop’s Employee Handbook.

2. Provide resources, referrals, and intake paperwork to walk-ins and phone calls. Distribute diapers and track diaper distribution.

3. Coordinate incoming and outgoing mail, including distribution, postage and labeling. Print monthly postage report for fiscal purposes.

4. Create and maintain calendaring systems and procedures for scheduling staff and conference room spaces. Coordinate and assist with planning for onsite and offsite meetings.

5. Assist in fundraising duties, including receiving and processing fundraising donations, entering data into reporting software, preparing and sending letters to donors, and preparing reports as needed. Track and report Enterprise Zone donations, as applicable.

6. Enter all data for Hilltop’s Montrose FRC, as required by the program.

7. Maintain client gift cards, bus passes and other vouchers.

8. Assist with FRC administrative functions, such as scheduling interviews.

9. Provide administrative office support for all FRC programs, including creating, maintaining, or sending letters templates, spreadsheets, filers, handbooks, etc.

10. Maintain office credit cards including weekly reconciliation.

11. Process incoming checks and make deposits.

12. Complete month end reporting including deposits, vehicle miles, etc..

More Specifically, In This Role We Request: This position requires some specific skills that we hope you can bring.  

EDUCATION & EXPERIENCE

High School Diploma and two years of related work experience.

CERTIFICATES, LICENSES & REGISTRATIONS

• Valid Colorado Driver’s License

Now Tell Us About You: Here’s your chance to shine! Hilltop recognizes the unique experiences, and skill sets every individual brings to the table. We know the journey is different for everyone. Please apply to share your background, education, previous experience or special qualities you can bring to this role. This position will stop accepting applications on 01/28/2026.

Before you join the Hilltopper Community: Connections come with care! Before you join our team, you will be required to go through some background checks and health clearances to ensure the safety and wellbeing of everyone in our community.

CLEARANCES & HEALTH REQUIREMENTS

The following background checks are conducted by Hilltop Community Resources:

• Hilltop Criminal Background Check


• Sex Offender Registry


• Driving Record


• Department of Health and Human Services Office of Inspector General (OIG) Exclusion List


• Non-Facility Fingerprint Card


• Non-Facility TRAILS (Child Abuse Registry)


• Influenza Vaccination


• Any other required vaccination

Perks and Benefits to Sweeten the Pot:

• Competitive Pay and Benefits




• The starting wage range for this role is $19.00 to $19.95 per hour.


• Check out our full benefits package here: https://hilltoppers.htop.org/wp-content/uploads/sites/107/2025/07/Copy-of-Benefit-Guide-FINAL-DRAFT-Updated_7.8.25-Compressed.pdf

• Part-time and full-time schedules that can fit your needs.




• The schedule for this specific position is full-time schedule of Monday-Thursday 7:45am-5:00pm and Friday 8:00am-12:00pm.






• Professional and personal development opportunities for all employees


• A supportive and inclusive work environment


• Meaningful work that makes a positive impact in the community and lives of others