Bilingual Surgery Scheduler

Job Summary: The Surgery Scheduler coordinates and schedules surgical procedures, verifies insurance and authorizations, and ensures all required documentation is complete. This role communicates pre-operative instructions to patients and works closely with clinical staff to support an efficient scheduling process and positive patient experience.

Supervisory Responsibilities: N/A

Essential Duties / Responsibilities:

• Keep a log of all the procedures for each patient having surgery for pre-cert purposes.
• Verify benefits for all procedures. Check if prior authorization is needed.
• Track status on surgical pre-cert, auths, and predetermination weekly. Call patients to keep them
• Updated with the progress of insurance activity.
• When auth is obtained, scan paperwork in the Auth folder. Call patient to schedule.
• Call hospital to confirm date and time are available
• Send orders, insurance information, H&P, and clinicals
• Work up estimates to give to patients. Stress that it’s only an estimate. Quote cash fees.
• Discuss sedation; anesthesia-review protocol and health questionnaire to rule out the need for
• Clearance from PCP.
• Schedule 1st post-op visits at the same time you schedule the surgery.
• Discuss they must have a driver to take them home and must come in to sign form.
• Other Duties as assigned.

Required Skills / Abilities:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Bilingual in Spanish

Education and Experience:

• High School Diploma or Equivalent

*StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

• Ability to sit for extended periods while working at a computer.
• Manual dexterity required for operating office equipment (e.g., computers, phones, fax machines).
• Ability to lift and carry up to 20 pounds occasionally.
• Visual acuity is required to perform tasks involving computer screens and paper documents.
• Ability to move around the office to access files, office machinery, and other equipment.