Bilingual Surgical Scheduler ($27/hr) - Rapid Progression

Monday thru Friday
8 hour shift blocks between 8 AM - 5:30 PM, 40 hours
Temp to hire

Responsibilities

1. Coordinates all registration and visit-related activities for new patients to the practices.
2. In collaboration with the Practice Manager(s), serve as point person for patient satisfaction efforts and improvement initiatives.
3. As a member of the ambulatory practice leadership team, the Ambulatory Practice Coordinator is responsible for ensuring all patients and family members are attended to in a professional and compassionate manner.
4. Serves as patient liaison to communicate patient needs and feedback to appropriate clinical team members.
5. Works with new patient or patient representative to obtain all records, films, and pathology reports prior to visit to optimize the initial visit and prevent re-testing.
6. Processes new patient referrals as appropriate, which may require interaction with the referring physicians’ offices, insurance, patient access services, and managed care personnel.
7. Obtains referrals for patient appointments not acquired the Patient Service Center and processes payment for self-pay patients.
8. Provides information to new patients to ensure a smooth transition from referral call to registration to billing/ financial counseling.
9. Serves as an administrative lead to ensure that all new patient experiences are optimal given our current resources. 
10. Coordinates and facilitates collection of patient feedback through focus groups and/or patient surveys.

Requirements:

• Bilingual in English & Spanish
• At least 1 recent year of patient service, medical secretary, front desk, or surgical scheduling experience
• Knowledge of Epic EMR systems
• Strong interpersonal skills required due to sensitive nature of the work.  Must be comfortable to speak with patients about potential obstetrical risk and outcomes.
• Ability to think independently and multi task
• Must be able to work collaboratively with both the administrative, nursing and attending staff.
• Strong analytical skills