Bilingual Technical Client Support Representative - Full-Time | Non-Exempt

The Staff Pad has partnered with a reputed and
leading provider of property technology solutions, and we're looking for
motivated, articulate, and customer-focused individuals to join their service
center team as Technical Client Support Representatives in Houston, TX.

For 45+ years, the organization has delivered
innovative technology solutions and exceptional support to hotels, resorts,
multifamily communities, and master-planned properties.

Schedule: Full-Time | Non-Exempt | Flexible shift
opportunities including weekday & weekends

What You'll Do

As a Technical Client Support Representative, you'll
be the trusted first point of contact for customers needing technical
assistance. You'll be trained on the tools and troubleshooting steps you need —
your job is to bring great communication, patience, and a genuine desire to
help.

In this role, you will:

• Provide
  technical support to internal and external customers.
  
• Deliver
  exceptional support via phone, email, and web-based channels
  
• Take
  ownership of customer issues from first contact through resolution
  
• Learn
  to troubleshoot hardware, software, streaming, and connectivity issues
  (full training provided)
  
• Apply
  active listening and critical thinking to help identify effective
  solutions
  
• Guide
  customers through solutions with patience and professionalism
  
• Document
  customer interactions and resolutions accurately within ticketing systems
  
• Keep
  customers informed with timely updates on ticket status
  
• Escalate
  issues appropriately when needed, with support from experienced teammates
  
• Collaborate
  with your team to keep strengthen your technical skills and service
  quality
  
• Help
  create positive customer experiences, even in high-pressure situations
  

What We Are Looking For

Qualifications:

• 1-2
  years of customer-facing experience (call center, retail, hospitality,
  food service, or similar)
  
• Bilingual
  (English & Spanish) required
  
• Basic
  computer proficiency (navigating multiple applications/systems at once)
  
• Ability
  to multitask, manage time effectively, and work both independently and as
  part of a team
  
• Prior
  exposure to technical support or troubleshooting is a plus, but not
  required
  
• Familiarity
  with media and entertainment technology (commercial TVs, streaming
  devices, set-top boxes, cable/satellite systems) is a bonus, not a
  requirement
  

Additional Skills & Attributes

• Strong communication and customer
  service skills
  
• Positive, reliable, hardworking attitude
  
• Willingness to learn new technology, remain
  coachable and adapt
  
• Genuine
  interest in growing a long-term career in technology support
  
• Ability to work collaboratively with
  others
  

Schedule and Attendance Expectations

• Strong
  attendance and punctuality are essential in this 24/7 call center role
  
• Employees
  are expected to remain available and complete scheduled shifts
  
• Holiday,
  weekend, weather-related, and rotating shifts may be required
  
• Overtime
  may be required based on business needs
  

What You Can Expect

In this role, employees are supported through a
workplace culture centered on training, professional growth, collaboration, and
overall well-being — a great launchpad into a tech career.

Perks & Benefits Include:

• Competitive
  hourly pay
  
• Opportunity
  for additional pay increases (up to $2/hour after 90 days based on
  performance)
  
• Medical,
  Dental, Vision, Life Insurance, and Short & Long-Term Disability
  
• 401(k)
  with employer match
  
• Paid
  time off + 9 company-paid holidays
  
• Stocked
  breakroom with snacks and beverages
  
• Discounted
  gym memberships through health providers
  
• Structured
  training and career growth opportunities within a stable and innovative
  technology company
  

In this role, you're not just answering support
calls — you're building a career in technology while helping deliver the
experiences people rely on every day.

If you’re dependable, customer-focused, eager to
learn, and ready to grow your career in technology, we’d love to hear from you!