Bilingual Technical Support Representative

Description:

The client is searching for a great new addition to the team! We are looking for a self-driven and customer focus level 1 technical support representative.

Must be bilingual in Spanish or Arabic!

The level 1 technical support agent is a crucial member of the Operations Team.

They will have an integral role in providing advanced support for inquiries that our equipment operators cannot solve.

This individual will be a core contributor within our organization and collaborate cross-functionally to ensure issues are surfaced, triaged, and tracked until a resolution is achieved.

The ideal candidate will possess a solid foundation of both technical and customer service experience. They will have the ability to resolve complex issues with professionalism and poise.

They will work closely with our software and engineering teams to continuously challenge/define/refine what support means and constantly deliver on these goals to achieve the highest levels of customer satisfaction.

Responsibilities:

Triage Field technical support inquiries from customers

Actively watch the ticketing queue monitor

Provide Tier 1 support for client and internal end-users

Handle high volume incoming calls and system alerts

Monitor and triage incoming requests via ticket queues

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.