About Us:
NestPay is a leading provider of innovative technology solutions, dedicated to delivering exceptional customer support and professional on-site installations. We are looking for a Bilingual Technical Support Installation Representative to join our team and provide top-tier assistance to our customers in English & Spanish.
Job Summary:
As a Bilingual Technical Support & Field Installation Representative, you will be responsible for providing both remote technical support and on-site installation of our products. You will troubleshoot technical issues, assist customers in resolving problems, and travel to customer locations for installation and maintenance.
Key Responsibilities:
Technical Support:
- Respond to customer inquiries in English and Spanish via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide customers through troubleshooting steps and provide clear technical solutions.
- Escalate complex issues to senior support teams when necessary.
- Maintain accurate records of customer interactions and solutions.
Field Installation:
- Travel to customer locations for product installations, maintenance, and troubleshooting.
- Set up and configure hardware, software, and networking components.
- Conduct system testing to ensure proper functionality.
- Provide on-site customer training and support.
- Ensure all installations meet company standards and customer requirements.
Requirements:
- Fluent in English and Spanish (written and spoken).
- Experience in technical support, IT helpdesk, or field service installation preferred.
- Strong problem-solving and troubleshooting skills.
- Ability to read and interpret technical manuals and schematics.
- Comfortable working with tools and equipment for hardware installation.
- Ability to lift and transport equipment as needed.
- Proficiency in networking, system configuration, and troubleshooting.
- Willingness to travel for on-site installations (valid driver’s license required).
- Availability to work flexible hours, including evenings and weekends, if needed.
- Must be willing to travel 100% of the time
What We Offer:
Competitive salary and travel reimbursement.
Comprehensive training on our products and services.
Career growth opportunities in a dynamic and supportive environment.
Flexible work options (Office + remote support + field travel).
Health benefits, paid time off, and other perks.
Join us and be part of a team that delivers exceptional service and solutions!