Bilingual Teller II (University)

The Teller II provides quality, front line service to members, including performing a wide range of transactional duties by receiving and paying out funds with a high degree of accuracy. Provides a variety of member savings, share draft/checking, and credit account transactions, as well as member services such as sales of cashier’s checks. The Teller II maintains accurate transactional records, providing cash receipt and payment services in accordance with credit union policies and procedures.

Essential Functions:

Member Service: Provides a positive member experience through quality service in performing transactional duties, problem resolution, and offering solutions based on member needs.

• Greets and welcomes members in a courteous and professional manner, providing prompt, accurate, and efficient service and transactions.
• Learns and applies LCCU service model concepts consistently in interactions with members.
• Maintains comprehensive knowledge of credit union’s products and services and educates members on them.
• Identifies needs, recommends solutions, and offers appropriate LCCU products.
• Promotes, explains, and sells other credit union services.

Transactions: Performs a variety of transactional duties, including receipt of cash and check deposits and processing withdrawals and loan payments with accuracy and in accordance with credit union policies and procedures.

• Receives checks and cash for deposit, verifies amounts, and enters transaction into the appropriate system.
• Cashes checks and processes withdrawals; provides any cash to members after verification of signatures and any applicable funds availability rules.
• Receives mortgage, consumer loan, and other payments and ensures the payments match balances due; registers payments and generates member receipts.
• Verifies how a loan is being paid (e.g., if a funds transfer) before processing to avoid payment errors.
• Processes basic changes in accounts, including address, phone number, and email address.
• Places holds on accounts for uncollected funds.
• Processes pay offs according to internal procedures (with the exception of mortgages).
• Complies with Balancing Standards and Teller Performance Standards.
• Maintains working knowledge on all related policies and procedures, rules and regulations for the teller area, including transaction reporting and robbery procedures.
• Counts checks, and packages coins and currency.

Administration and Operations: Maintains work and teller stations organized, performs accurate balancing procedures and other tasks as needed.

• Serves as backup vault custodian and Transactions Services Supervisor.
• Assists in training other tellers and researching and resolving drawer discrepancies.
• Balances cash drawer and coin sorter at appropriate intervals and at the end of the shift.
• Researches and resolves discrepancies and reports any discrepancies to the supervisor as necessary.
• Ensures that the teller station is properly stocked and clean.
• Answers member questions over the phone, and directs calls as needed.
• Maintains records, files paperwork, scans documents, and performs other clerical duties as needed.
• Performs other duties as assigned and completes required training.
• Moves to and changes branches within the region as required.

Job Duties and Responsibilities under Bank Secrecy Act:

• Complete required CTR procedures and reporting on all cash transactions over $10,000.
• Recognize and report suspicious practices as required.
• Report all structured member transactions and Suspicious Activity Report (SAR) as required.
• Successfully complete required annual compliance training courses (BSA/Identity Theft).

• High School diploma (or GED) required; 2 years of related/office experience preferred.
• Ability to accurately count, handle cash, calculate figures and amounts such as discounts and interest.
• Aptitude for building relationships, quality member service and sales, and ability to resolve member issues.
• Ability to promote the credit union and its products and services.
• Demonstrated organizational skills, and ability to perform efficiently in a fast-paced, multi-task environment.
• Ability to maintain professional demeanor in interactions with members and colleagues.
• Excellent verbal and written communication skills in English and Spanish.
• Proficiency in Microsoft Office and other computer software, including email functions.
• Ability to stand for extended periods of time and lift up to 35 pounds in coin or currency.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.