Bilingual Virtual Support Lead | In-Office

• Checking in with your VA crew to make sure callbacks and client requests don’t fall through the cracks
• Sending simple SMS follow-ups (yep, it’s that easy)
• Organizing support tickets so they go to the right person
• Answering questions and being the go-to helper when the team needs clarity
• Keeping things light, positive, and productive — because no one likes a stressful workday

You'll be working alongside Nancy and Sabrina, two of the coolest people you’ll ever meet. Seriously, they’ve got your back.

• Speak both English and Spanish fluently (this one’s a must!)
• Are naturally helpful and love making people’s lives easier
• Are comfortable leading without being bossy — more like a supportive big sibling
• Stay organized even when things get a little chaotic
• Know your way around texting, emailing, and using online tools (or can pick it up fast)
• Have experience in tax or finance? Awesome. If not, we’ll show you the ropes

• $20–$22/hr if you’re newer to the tax/finance world
• $23–$25/hr if you’ve worked in the tax industry before and already know the lingo