Billing Administrator

This role supports daily billing system operations and provides assistance to the Corporate Call Center for GFL Environmental.

Key Responsibilities

• Deliver professional customer service to internal and external customers via phone, email, web, or in person

• Produce monthly centralized billing and call center metrics, revenue analysis, and reports

• Generate accurate billing for residential, temporary, and commercial customers

• Identify, track, prevent, and report revenue leakage; implement corrective and preventative actions

• Lead the Cycle Level Loading Project to ensure level-loaded billing

• Prepare, maintain, and distribute standard and ad-hoc billing reports

• Test and audit acquisition data related to customer information and billing

• Analyze billing, revenue, and customer trends and issues

• Process and analyze invoicing files for Corporate Accounts

• Coordinate with branches to communicate reroutes, price increases, and mailers to the Corporate Call Center

• Train new staff members

• Provide billing support to branches for PC Scales and Tower systems

• Serve as escalation support for Corporate Call Center billing and service issues

• Ensure PCI compliance for payment processing

• Maintain service levels and performance metrics to support total customer satisfaction

• Answer incoming calls from multiple branches, following branch-specific procedures (payments, service routing, e-billing enrollment, new services, cancellations)

• Provide backup support to the Contract Data Entry group

• Maintain a professional, positive attitude and orderly workspace

• Ensure compliance with all applicable laws, regulations, and company policies

• Perform additional duties as assigned

Requirements

• Minimum 2 years of accounting-related experience (billing, collections, IT) or equivalent combination of education and experience

• Waste industry experience preferred

• Proficiency with Tower, PC Scale, JD Edwards, and MS Office (Word, Excel, Outlook, Access, Project)

• Ability to operate standard office equipment

Knowledge, Skills & Abilities

• Proactive, solution-oriented team contributor

• Strong leadership, customer service, and communication skills (verbal and written)

• Excellent attention to detail, analytical, and reporting skills

• Strong organizational and strategic thinking abilities

• Ability to work under pressure, meet deadlines, and perform in a fast-paced environment

Physical & Mental Demands

• Ability to sit, stand, walk, reach, use hands, and communicate effectively

• Visual requirements include close vision, peripheral vision, and focus adjustment

• May be required to work more than 40 hours per week based on operational needs

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.