Billing & Collections Analyst

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

JOB DESCRIPTION:

Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

• Manages and coordinates all activities by performing moderate to complex billings and manages service delivery with excellent customer satisfaction.
• Provides desk level training of peers.
• Assists with creation and updates of team procedures/training documents.
• Assists with billing projects providing requirements/testing for successful deployment.
• Analyzes data integrity to resolve reconciliation issues.
• Determines and initiates most effective action plan to resolve issues and disputes to support Collections and reduce past dues.
• Conducts program analysis and investigates financial data to comply with established procedures and policies.
• Provides advice on billing matters to customers and consults with underwriting in the utilization of billing plans and methods.

Reporting Relationship
Typically Manager or above

Skills, Knowledge and Abilities

• Knowledge of departmental and P&C billing, collection and accounting practices.
• Understanding of concepts, customer benefits, impact of procedural execution of all forms of loss sensitive insurance programs and applications.
• Knowledge of billing, accounting, collections and processing systems and their applications
• Good analytical and problem solving skills.
• Good organizational skills with the ability to manage multiple projects.
• Ability to work independently.
• Ability to exercise independent judgment and make sound business decisions effectively.
• Knowledge of Microsoft Office Suite as well as other business-related software.

Education and Experience

• Bachelor's degree in accounting or finance or equivalent work experience.
• Typically, a minimum of two years of experience in complex billing or insurance fields.

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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $47,000 to $78,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.  For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected].