Billing & Collections Clerk

Position Overview

Trusted Results Therapy Group (TRTG) is seeking a detail-oriented and dependable Billing & Collections Clerk to support our billing operations under the direction of the Billing Manager. This role is responsible for responding to billing-related inquiries, managing client payments, and following up on outstanding balances while maintaining a high standard of professionalism and client care.

This position plays a critical role in ensuring accurate financial records, timely collections, and positive communication with clients regarding their accounts.

Key Responsibilities

• Respond to client questions regarding:
  
  
  
  • Explanation of Benefits (EOBs)
  
  
  • Invoices and statements
  
  
  • Client payments and account balances
  
  
  
  


• Process and post client payments accurately and timely


• Monitor accounts receivable and follow up on overdue balances


• Conduct collection outreach with professionalism, empathy, and compliance


• Work closely with the Billing Manager to resolve billing discrepancies


• Document all billing and collection activities accurately in the EHR/billing system


• Communicate with internal team members as needed to resolve billing issues


• Maintain confidentiality and compliance with HIPAA and company policies

Qualifications

• Prior experience in medical billing, collections, or accounts receivable (behavioral health preferred but not required)


• Familiarity with EOBs, insurance payments, and patient responsibility


• Strong attention to detail and organizational skills


• Professional and compassionate communication skills, both written and verbal


• Ability to handle sensitive financial conversations respectfully


• Comfortable working with billing systems, EHRs, and basic spreadsheets


• Ability to follow established workflows and escalation procedures

Preferred Qualifications

• Experience in mental health or healthcare billing


• Knowledge of insurance plans, copays, deductibles, and coinsurance


• Experience working in a multi-provider or group practice setting

Why Join Trusted Results Therapy Group

• Supportive and collaborative team environment


• Opportunity to work in a mission-driven mental health organization


• Clear reporting structure and training under an experienced Billing Manager


• Meaningful work that directly supports client access to care