Billing and Membership Specialist

About the Role

The Billing & Membership Specialist plays a key role in supporting members by managing billing, payments, and membership processes with accuracy, care, and consistency.

This role is a great fit for someone who enjoys being the go-to person, solving problems, working with data, and helping members feel supported and confident in their membership experience.

Key Responsibilities

Billing & Payments

• Manage annual member billing renewals and updates


• Process member payments and store sales accurately and efficiently


• Monitor and respond to billing inquiries from members


• Reconcile billing discrepancies, credits, and adjustments


• Support billing communications and service suspension processes


• Assist with reporting and basic accounting tasks


• Prepare billing documentation for semi-annual C.A.R. approval

Membership & Member Support

• Serve as a primary point of contact for billing and membership questions


• Build familiarity with membership benefits and services to better support members


• Support New Member Orientation and onboarding


• Identify trends and suggest improvements to billing and membership workflows

Qualifications

• Strong attention to detail and organization


• Friendly, clear communication and customer service skills


• Comfortable managing multiple priorities and working independently


• Proficient in Microsoft Excel, including Pivot Tables and VLOOKUP


• Basic accounting coursework or related experience preferred

This position is required to be in the office.