Billing & Payments Coordinator

About the Role

AccuLynx is a SaaS application with supporting iOS and Android apps, serving the $41 billion dollar roofing, gutter, siding, windows trades. At AccuLynx, we innovate, disrupt, and substantially change how these businesses manage their work through technology. Our employees are empowered to make smart business decisions and are part of autonomous teams that help drive the growth of our products. Our culture is fun, focused and driven to create products that reduce complexity and provide our customers with easy-to-use technologies that help them scale their business. 

We are seeking a detail-oriented, systems-driven Billing & Payments Coordinator to support high-volume billing operations, payment processing, and merchant services administration. This role plays a critical part in ensuring billing accuracy, timely financial adjustments, and strong internal and customer-facing support across multiple platforms.

This position is ideal for someone with strong operational discipline, investigative skills, and the ability to confidently navigate CRM, billing systems, and payment processor tools.

Key Responsibilities

Billing Operations

• Manage daily recharge processing and account updates
• Monitor and respond to billing inboxes, calls, and customer inquiries
• Document all interactions and adjustments within CRM system
• Conduct customer walkthroughs of payment and financing features
  

Financial Adjustments & Research

• Investigate and process credits, refunds, waivers, and claims
• Research pricing discrepancies, usage validations, and third-party credit requests
• Prepare detailed billing documentation and supporting evidence
• Maintain accurate internal tracking for financial adjustments
  

Merchant & Payment Support

• Support payment application documentation and tracking
• Validate transactions and cross-reference Merchant IDs across platforms
• Submit required documentation to payment processors
• Process Credit Card and ACH refunds and ensure Compliance Requirements are met
• Escalate and manage third-party support tickets when necessary
  

Administrative & Reporting

• Review and process high-volume billing requests (100+ weekly)
• Maintain daily payment tracking logs and reconcile data
• Support monthly ACH cap reviews and reporting
• Assist with data pulls and project-based billing initiatives
  

Qualifications

Required:

• 2–4+ years of experience in billing, payments, finance operations, or revenue support
• Experience working in high-volume, detail-heavy environments
• Strong analytical and problem-solving skills
• Proficiency with CRM systems and financial software
• Advanced comfort with spreadsheets
• Excellent written and verbal communication skills
  

Preferred:

• Experience in SaaS or subscription-based billing environments
• Exposure to merchant services or payment processing platforms
• Familiarity with ACH and Credit Card processes along with PCI compliance standards

Some of Our Benefits: 

At AccuLynx we try to create the best working environment possible, with sit/stand desks, comfy chairs, casual dress, and a fun environment. We believe that culture is one of the most important ingredients for success and below are some of our benefits: 

• Attractive base salary and commissions
• Competitive health coverage (medical, dental, vision)
• Free snacks and drinks
• 401K safe harbor contributions

Position is based in Chicago, IL, and full-time remote work is not an option at this time.  Applicants must be able to work legally within the United States, and we currently do not offer H1B Visa sponsorship.  Please, no 3rd party inquiries.

AccuLynx is an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.