Billing & Revenue Assurance Specialist

Role Overview

Kalos is seeking a high-energy and meticulous Billing and Revenue Assurance Specialist to own the lifecycle of our service and job invoicing. This is not a passive data-entry role; you will be the engine that ensures work is documented correctly, billed accurately across various client portals, and collected on time. You will act as the vital link between our field technicians, management, and our clients' accounts payable departments.

Key Responsibilities

Full-Cycle Billing & Portal Management

• Execute all billing for services and jobs within the Kalos system.
• Ensure 100% compliance with individual client standards, navigating various third-party portals with precision.
• Maintain and update Standard Operating Procedures (SOPs) for client billing manuals and portal credentials.
• Confirm COD (Collect on Delivery) Clients are paying while the technician is on site
• Mark clients who are not paying on time as a no-serve client and communicate with the client and correct Kalos internal staff.

Accounts Receivable & Collections

• Own the Aging Report: Proactively monitor outstanding balances and ensure "Net Term" clients adhere to their agreements.
• Conduct daily follow-ups via email, phone, and text to secure timely payments.
• Keep credit cards on file and update accordingly and run the charges when applicable over the phone
• Have confident, professional, yet "tough" conversations with clients regarding overdue balances or payment disputes.

Credit & Risk Management

• Oversee the intake of credit applications for new clients.
• Perform due diligence to recommend and confirm Net 10 or Net 30 billing terms.
• File formal notices of non-payment and property liens when necessary to protect company interests.

Documentation & Compliance

• Manage all ancillary paperwork required for payment, including proposals, job photos, COIs, change orders, and notarized waivers.
• Internal Accountability: Be relentless in following up with technicians, account managers, and directors to gather missing photos or paperwork required to close a file.

Qualifications & Skills

• Communication: Exceptional verbal and written skills; must be comfortable with assertive internal and external communication.
• Technical Proficiency: Highly skilled in Google Sheets and advanced email organization.
• Detail-Oriented: Ability to catch minute errors in job documentation that could lead to billing rejections.
• Efficiency: A "helper" mentality—willing to support the broader finance team while maintaining a high velocity of individual output.
• Resilience: Able to remain professional and focused when dealing with difficult clients or internal bottlenecks. 

Benefits

At Kalos, we believe in supporting our employees both at work and in life. That’s why we offer a comprehensive and affordable benefits package designed to meet your health, financial, and personal needs.

Our Benefits Include

Health Insurance:

• $500 deductible with significant savings—our employees pay 58% less for insurance than the average employer in Florida.
• Direct Primary Care membership for same-day or next-day appointments.
• $0 Copays for Primary Care visits, Diagnostic Medical Imaging, and Mail-Order Pharmacy (250+ brand/specialty medications).
• Access to a Care Concierge Team to help you navigate healthcare, schedule appointments and manage your medical bills.
• $0 copays for Mental Health Counseling.

Dental Insurance:

• Full coverage for preventive care.

Vision Insurance:

• $10 for exams and $25 for lenses.

Additional Perks:

• $10,000 in free life insurance for all employees, with options for additional life and accident insurance.
• Short-term and long-term disability coverage.
• 24/7 telemedicine access.
• Free cancer treatment with select providers.
• Free Employee Assistance Program (EAP) for personal support.

For more details, visit kalosflorida.healthcare.

Kalos is an Equal Opportunity Employer. We are committed to providing fair and equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

We value diversity and inclusion across our teams and encourage individuals with disabilities to apply. If you require a reasonable accommodation during the application or interview process, please contact our HR team at [email protected].

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.