Billing & Scheduling Specialist

Culligan Kaat’s Water Conditioning, Inc.

Full-Time Billing & Scheduling Specialist

Plymouth, WI

Culligan, the industry leader in water treatment, is looking for a Full-Time Billing & Scheduling Specialist. This position will be responsible for working with customers to ensure quality and timely scheduling as well as processing billing paperwork. This position will require full-time employment at our Plymouth, WI location. Our office hours are Monday - Thursday 8am-5pm, Friday 8am-2pm.

DUTIES INCLUDE:

• Effective and polite telephone, communication, and interpersonal skills to contact past, current, and new customers to provide support with leads to our sales and marketing department.


• Schedule route and service workers to customer locations in an effective and cost-savings way.


• Communication with customers on service and route scheduling, billing and invoicing, equipment and service options.


• Map and organize service technician work for the next day.


• Enter completed service and route work and make any necessary changes in accounts.


• Scan and file daily work.


• Retail portion of walk-in customers who come in to purchase product available in-store (handling multiple forms of payments via check, credit card, or cash).


• Balance cash drawer and do daily deposit – manually run any credit card payments that customers may call in over the phone.


• Work with multiple departments such as the office, service team, route team, and sales team on customer-related solutions and scheduling.

JOB REQUIREMENTS:

• High School Diploma or General Education Degree (GED).


• Friendly and approachable attitude when greeting and assisting customers.


• 1-2 years of experience working in an office environment.


• Experience with Microsoft Office Applications.


• Strong organizational skills and ability to multi-task.


• Being able to work independently and handle customer’s money responsibly.