Billing Assistant

Join a team that’s transforming lives. RS Medical has empowered more than 1.5 million patients to live pain-free, active lives — all from the comfort of their homes. We design and build prescription-grade medical devices that deliver effective pain relief and muscle rehabilitation, helping individuals with severe musculoskeletal conditions access safe, on-the-spot treatment when they need it most—right from home.

We are seeking a detail-oriented and dependable Billing Assistant to support our billing team with a variety of administrative and operational tasks. This role is responsible for handling incoming and outgoing correspondence, managing documentation, assisting with billing processes, and ensuring timely and accurate communication with patients, payors, and attorneys. This position is primarily office-based, with occasional remote work opportunities depending on business needs.

What You’ll Do

• Open, sort, and route incoming mail
• Distribute incoming faxes and manage outgoing fax communications
• Collect mail from the post office as needed
• Handle in-office mailing tasks, including responses to: 
  • Insurance correspondence
  • Attorney requests
  • Verification requests and subpoenas
• Scan and attach correspondence to patient files in Salesforce
• Submit claims via fax or mail as required by payor accounts
• Respond to medical records requests and issue invoices accordingly
• Send attorney follow-up letters and lien request follow-ups
• Update tasks and maintain accurate records in Salesforce
• Prepare and send new files to attorneys
• Manage new case files through initial stages until shipment, as needed
• Respond promptly to patient and payor inquiries
• Maintain accurate patient and payor information, including documenting all communications
• Assist with appeals by compiling and submitting supporting documentation
• Follow company billing policies and procedures consistently
• Communicate any potential issues to the Billing Manager in a timely manner
• Perform additional duties and special projects as assigned

What You’ll Bring

• Prior experience in a medical office or medical billing environment is preferred, but not required
• Comfortable working with computers, phones, and standard office equipment
• Proficiency with email and Microsoft Outlook
• Strong keyboarding and data entry skills
• Excellent verbal and written communication skills
• Highly organized, self-motivated, and reliable
• Flexible and adaptable with strong problem-solving abilities
• Ability to work both independently and collaboratively in a team environment
• Good math and reading comprehension skills
• Strong willingness to learn and grow professionally
• Ability to maintain regular in-office attendance

Physical Requirements

• Work is performed in a general office environment
• Frequent sitting, typing, and use of hands/wrists for repetitive motions
• Regular talking and use of communication devices
• Occasional standing, walking, bending, and squatting
• Ability to lift, carry, push, or pull up to 10 lbs occasionally
• Requires general vision and hearing capabilities

Why Join RS Medical?

• Supportive and collaborative team environment
• Opportunities to learn and grow within medical billing and healthcare operations
• Exposure to legal and insurance billing processes
• Occasional flexibility with remote work