Billing Clerk

The Billing Clerk is responsible for issuing invoices to customers, updating customer files, and ensuring accurate billing processes. This role plays a crucial part in maintaining positive customer relationships through timely and accurate billing practices. 

ESSENTIAL JOB FUNCTIONS:

• Collect and enter all freight bills with correct information, including PO numbers and job references.
• Follow up with the VP of Business Development and Dispatchers to gather any missing billing information.
• Ensure all tickets from dispatch are collected and billed promptly.
• Review invoices to ensure accuracy and ask questions to clarify any discrepancies.
• Request billing information from relevant stakeholders to complete invoices accurately.
• Meet customer invoice expectations and submit invoices promptly as requested.
• Receive training on sending invoices and using relevant invoicing systems to avoid errors.
• Answer all emails and phone calls promptly, addressing inquiries and issues the same day.
• Maintain organization of emails, desk, and paperwork to facilitate efficient billing processes.
• Aim to bill customers as soon as possible, striving for same-day invoices and weekly billing with a goal of being no more than a week behind.
• Receive training on Axxon and Level Set systems for efficient invoice processing.
• Revise invoices promptly if necessary to correct any errors or discrepancies.
• Ensure dump fees are appropriately covered in billing rates or billed accordingly.

• High school diploma or equivalent; associate degree in accounting or related field preferred.
• Previous experience in billing or administrative roles preferred.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Strong attention to detail and accuracy in data entry.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Familiarity with billing software or systems is a plus.