Billing Clerk

Description

Billing Clerk

Position Description

About RapidFire Safety & Security

RapidFire Safety & Security is a leading provider of fire life safety and security solutions, earning customer trust by delivering exceptional value through strategic acquisitions, allowing us to drive organic growth in every market through the excellence of our teammates.

Job Summary

We are seeking a detail-oriented Billing Clerk to support our finance and operations team in processing accurate and timely customer invoices. This role is responsible for managing billing direct to the customer and through various customer or third party invoicing portals, maintaining billing data in the company ERP system (NetSuite), and ensuring all invoicing complies with customer requirements and internal policies. The ideal candidate will have experience in the life safety industry or other similar commercial services industries and understand the nuances of service- and project-based billing.

Responsibilities

· Generate and submit customer invoices accurately and on schedule, primarily through third-party customer portals.

· Maintain and update billing records in the company’s ERP system (e.g., NetSuite, Sage Intacct, SAP, etc.).

· Reconcile billing data against job/service completion reports, contracts, and service tickets.

· Monitor open billing queues and resolve discrepancies in coordination with project managers, service technicians, and the finance team.

· Ensure tax, labor, and material components are billed correctly according to contract terms and industry standards.

· Track billing milestones and retention for projects in progress (including contract-based billing).

· Provide critical reporting as required by the customer and respond to inquiries related to invoices including necessary supporting documentation as needed.

· Assist in month-end close processes, including billing reconciliations and revenue reporting support.

· Maintain compliance with internal controls, company policies, and industry regulations.

Knowledge, Skill & Other Requirements

· 2+ years of experience in a billing, accounting, or AR support role; experience in the life safety industry is preferred.

· Proficiency with ERP software (NetSuite, Viewpoint, Sage, etc.).

· Prior experience working with customer portals (e.g., ServiceChannel, Corrigo, Ariba, Coupa, etc.).

· Solid understanding of sales tax application and contract billing structures.

· Strong attention to detail and excellent organizational skills.

· Effective written and verbal communication skills.

· Ability to work independently and manage multiple billing cycles concurrently.

· Familiarity with construction/project billing, including AIA-style invoicing and retention tracking.

· Experience billing recurring service agreements or preventative maintenance contracts.

· Basic knowledge of revenue recognition principles and service-to-invoice workflows.