Billing Clerk

Company: PenTeleData 

Available Shifts: Monday-Friday, 8AM-5PM

Pencor and its subsidiaries are Equal Opportunity Employers

PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity available for a detail-oriented Billing Clerk.

General responsibilities include:

• Answering high volume telephone calls


• Troubleshooting customer issues


• Speaking with customers in reference to abuse issues / policy violations


• Corresponding with customers in reference to service issues


• Answering Billing questions


• Corresponding with customers regarding updated credit card information


• Processing monthly refund and delinquent reports


• Helping to open and sort mail


• Posting payments and processing mail files


• Making courtesy calls to customers


• Auditing accounts


• Answering emails from department email box


• Communicating with partners in reference to accounts


• Working with other PTD departments to resolve customer issues


• Other duties as assigned by manager or director

Qualifications:

• H.S. Diploma or G.E.D.


• Established residency in Pennsylvania


• Previous Experience in Billing and/or Customer Service recommended


• Understanding of Viruses and Network Security recommended


• Familiarity with Windows Operating Systems recommended


• Familiarity with PenTeleData policies preferred


• Working knowledge of Microsoft Word and Excel


• Possess a positive attitude


• Excellent Communication Skills - Oral and written


• Good Organizational skills


• Good Follow-up Skills


• Good Typing skills


• Ability to interact well with customers on a daily basis


• Ability to work independently and as part of a team


• Ability to multitask in a fast paced environment


• Ability to adapt to change and the changing needs of the company

*Deadline to apply is by 8/20/26