Billing Coordinator

LIFE Senior Services is seeking a detail-oriented and organized Billing Specialist to join our Finance team. This position plays a critical role in ensuring accurate billing and payment processing for our Adult Day Health (ADH) programs, transportation services, and Advantage Case Management operations.

If you enjoy working with numbers, solving problems, maintaining accurate records, and collaborating with others, we'd love to hear from you!

As a Billing Specialist, you will:

• Process weekly and monthly billing for multiple payer sources, including government programs, private pay participants, and internal service lines.
• Maintain accurate participant billing records and ensure timely invoicing.
• Collaborate with program staff to collect fees, establish payment arrangements, answer billing questions, and assist with participant renewals.
• Investigate denied or underpaid claims and coordinate corrections and resubmissions.
• Monitor accounts receivable and aging reports to help ensure timely collections.
• Maintain and distribute program census reports.
• Assist with audits and documentation requests.
• Provide backup support for various finance functions, including accounts payable, mail processing, and publication billing activities.
• Support billing and payment posting activities for Advantage Case Management.
• Participate in department meetings, training programs, and special projects.

Required Qualifications

• High school diploma or GED.
• Minimum of two years of experience in billing, collections, accounts payable, account reconciliation, cash handling, or a related finance function.
• Strong Microsoft Office skills with advanced proficiency in Excel.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Strong customer service and communication skills.

Preferred Attributes

• Experience working with healthcare, Medicaid, or government contract billing.
• Ability to learn and navigate multiple software systems.
• Collaborative team player with a positive attitude.
• Self-starter who takes initiative and enjoys improving processes.
• Comfortable communicating with a diverse group of participants, families, vendors, and team members.

Required Qualifications

• High school diploma or GED.
• Minimum of two years of experience in billing, collections, accounts payable, account reconciliation, cash handling, or a related finance function.
• Strong Microsoft Office skills with advanced proficiency in Excel.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Strong customer service and communication skills.

Preferred Attributes

• Experience working with healthcare, Medicaid, or government contract billing.
• Ability to learn and navigate multiple software systems.
• Collaborative team player with a positive attitude.
• Self-starter who takes initiative and enjoys improving processes.
• Comfortable communicating with a diverse group of participants, families, vendors, and team members.

PHYSICAL REQUIREMENTS: Ability to do some lifting for office work, 25% of the work is performed while standing or walking. Good hearing and visual capability.

WORK ENVIRONMENT: The main work environment is an office setting of a non-profit organization providing a variety of services to seniors and their families. The activity level is high and the noise level is moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ACKNOWLEDGEMENT: I have read the above job description and fully understand the requirements set forth therein. I meet all the requirements of this position, and I can perform all essential functions of the job. I agree to abide by the requirements set forth in this document. I understand the contents of this job description are presented as a matter of information only and as guidance as to LSS & AFFILIATES program’s expectations for this position. This job description is not intended to give rise to contractual rights or obligations, or to be construed as a guarantee of employment for any specific period of time or for any specific type of work. Furthermore, LSS & AFFILIATES program reserves the right to interpret, amend, modify, or cancel or withdraw any or all sections or provisions of this job description at any time with or without notice.

I understand that employment at LSS & AFFILIATES program is “at will”, meaning that employment is for no definite period of time and may be terminated by me or LSS & AFFILIATES program at any time and for any reason.