Billing Manager

About Quore 

Quore is a technology company providing innovative operational solutions to the hospitality industry. Our vision is to be the heart of a simpler and more productive workday. We achieve this by empowering hospitality teams to seamlessly track, manage, and prioritize work not only across departments and properties but also across multiple locations worldwide, ensuring consistent efficiency and collaboration, no matter where teams are located. During your last hotel stay, if your room was clean, the in-room appliances were fully functioning and your request for extra towels was addressed quickly, the hotel was probably using Quore! We help hotel staff create smarter teams and happier guests through exceptional service. 

We’re a diverse group united by a customer-first mentality. Our employees voted for us to be a 2023 Top Workplace, recognized by The Tennessean. If you’re ready to join a team of passionate, driven individuals and make a difference, we’d love to hear from you. 

Position Overview 

We are seeking a hands-on, detail-driven Billing Manager to lead our billing and collections team in a fast-growing environment. This role is responsible for overseeing customer invoicing, collections, and accounts receivable processes while ensuring pricing accuracy, compliance with contractual terms, and operational excellence. The ideal candidate is a strong people leader who thrives on process improvement and is driven to build efficient, scalable systems that support growth. 

This role requires a continuous improvement mindset, a strong understanding of billing operations, and the ability to leverage technology and AI to enhance performance and automation. This position will work closely with our NetSuite and Salesforce Admins, as well as cross-functional teams including Sales, Business Development, and Customer Support. The Billing Manager reports to the Controller and plays a key role in driving the financial infrastructure that supports our growth. 

This role is a hybrid role and will work in-person 2 or more days a week. We kindly ask that only candidates who are willing and able to work in-person at our Franklin, TN office apply for this position. 

Primary Job Responsibilities: 

• Lead and manage the billing & collections team to ensure timely and accurate invoicing and cash collections on both domestic and international customers. 

• Oversee the entire accounts receivable and billing lifecycle, including invoice generation, payment processing, collections, dispute management, customer account reconciliations, and AR aging reviews. 

• Continuously refine and optimize existing billing processes, controls, and systems with a focus on efficiency, automation, and scalability to support the needs of a growing organization. 

• Oversee the subscription management system, including pricing plans, renewals, terminations, and upgrades. 

• Work closely with sales, customer success, account management, and finance teams to ensure seamless billing and revenue operations. 

• Continuously look for ways to improve collections and decrease related churn, including managing the shut off process for delinquent accounts. 

• Analyze billing data to identify trends, ensuring pricing accuracy. 

• Provide reporting and analysis on KPI’s and team performance. 

• Ensure SOP documentation is complete and updated annually. 

• Manage AR team, including training and mentoring of staff. 

• Assist the Accounting team as needed. 

Required Qualifications:  

• Bachelor’s degree 

• Experience with an ERP system 

• 5+ years of progressive experience in billing, accounts receivable, collections, and revenue operations, with at least 2 years in a management or supervisory role 

• Experience in SaaS, technology, or subscription-based business models 

• Ability to work accurately and independently 

• Proven ability to lead teams, drive process improvements, and collaborate cross-functionally 

• Excellent communication, problem-solving, and organizational skills 

Preferred Qualifications:  

• Experience in NetSuite and Salesforce 

• Hotel/hospitality industry experience 

What We Offer: 

We’re a diverse group united by a customer-first mentality. Our employees voted us to be a 2023 Top Workplace, recognized by The Tennessean. We’ve recently been applauded for our growth and innovation by the Association of Corporate Growth as one of the Top 20 Bootstrapped & Institutionally Backed Companies in Tennessee (2023) and by Inc. Magazine on the Inc. 5000 list (2024).  

Our benefits include: 

• 100% employed paid medical, dental and vision coverage for full-time employees 

• Flexible Spending Account & Health Savings Account options (employer contribution for HSA participants) 

• Life insurance 

• Short-term disability 

• 401(k) with employer match 

• 13 Paid holidays + 4 Weeks of PTO 

• 12 weeks parental leave + Flexible maternity return to work options 

• Eligible for participation in Annual Bonus Plan 

• Employee Assistance Program  

• Hybrid work schedule 

• Flexibility to support work and personal needs 

• Modern and creative workspace, including a well-stocked pantry and fridge 

• Fun, hands-on culture, recognized by Forbes as one of the Best Startup Employers of 2020  

Quore is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. 

H1B Sponsorship is not available for this position.