Billing Manager

Description Summary:        

The Billing Manager is responsible for overseeing the organization’s billing operations to ensure accurate, timely, and compliant invoicing. This role manages billing staff, establishes controls and processes, partners with Finance and Operations, and drives continuous improvement in billing accuracy, efficiency, and customer satisfaction

Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties. 

• Oversee all billing activities to ensure accurate, complete, and timely invoicing


• Manage, mentor, and develop billing staff; set performance expectations and conduct reviews


• Establish and maintain billing policies, procedures, and internal controls


• Ensure compliance with contractual terms, regulatory requirements, and accounting standards


• Review and approve complex or high-value invoices


• Collaborate with Sales, Operations, and Finance to resolve billing issues and discrepancies


• Manage billing systems and tools; lead system upgrades, implementations, or process improvements


• Monitor key billing metrics (billing accuracy, cycle time, aging, adjustments, write-offs)


• Handle escalated customer inquiries and disputes related to billing


• Prepare reports and analyses for leadership on billing performance and trends


• Ensure data integrity and confidentiality of customer and financial information

Education/Training/Experience:

• Bachelor’s degree in Accounting, Finance, Business Administration


• 5+ years of billing, accounts receivable, or revenue-related experience


• 2+ years of people management or team leadership experience


• Strong understanding of invoicing, revenue recognition principles, and internal controls


• Experience with Zone Billing (ZAB) and NetSuite


• Advanced proficiency in Microsoft Excel and financial reporting tool

Preferred Qualifications:

• Experience in a high-volume or complex billing environment


• Knowledge of SaaS industry-specific billing practices


• Familiarity with audit support and SOX controls


• Process improvement or automation experience

Key Skills and Competencies:

• Strong attention to detail and accuracy


• Excellent leadership and communication skills


• Analytical and problem-solving mindset


• Ability to manage multiple priorities in a deadline-driven environment


• Customer-focused approach to issue resolution


• Strong collaboration and cross-functional partnership skill

Physical Requirements:

• Ability to sit and/or stand for extended periods.


• Ability to perform work on a computer for extended periods.


• Ability to work in the office regularly, or pivot to working at home should emergency situations arise.


• Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality.


• Ability to lift and move light to moderate items occasionally without reasonable accommodation