Billing Product Ops Manager

We are seeking a Billing & Payment Product Operations Manager to lead operational excellence across our financial ecosystem. In this role, you will act as the "Product Manager" of our internal billing infrastructure - bridging Product, R&D, Finance, and Customer Success to ensure seamless billing processes, high payment acceptance rates, and friction-free customer transactions.

Manage day-to-day operations of our internal billing infrastructure and payment gateways.

Lead the Payment Optimization product roadmap - spanning fraud prevention, routing, and acquirer performance.

Handle complex billing escalations from Sales and Support regarding invoicing, usage discrepancies, and custom enterprise agreements.

Partner with Product and R&D to relay requirements for new billing features, pricing models, and self-service payment flows.

Oversee integrations with global Payment Service Providers (e.g., Stripe, BlueSnap, PayPal).

Oversee systems and processes supporting dispute handling, fraud investigation, and performance monitoring.

Work with internal stakeholders and customers to resolve billing issues.

Use SQL and Excel to query databases, analyze transaction failures, reconcile discrepancies, and drive data-based decisions.

Partner with acquirers, PSPs, and fraud vendors to enhance performance and reliability.

Define and track KPIs across success rates, fraud losses, and cost efficiency.

3+ years in Product Operations, Billing Operations, or Payments within a B2B SaaS or tech company.

Deep understanding of payment lifecycle, routing logic, acquirer performance management, and billing systems.

Strong knowledge of the payments ecosystem (PSPs, Acquirers, Issuers, Gateways).

Technical proficiency with APIs, webhooks, 3DS flows, and ability to interpret technical documentation.

Advanced SQL and Excel skills.

Excellent English communication skills (written and verbal).