Billing Representative

Job Title: Billing Representative

Department: Billing

Reports To: Director of Billing

FLSA Status: Non-exempt

Safety Sensitive: No

Summary

The Billing Representative supports billing operations for the Cooperative and its subsidiary by maintaining accurate member and subscriber accounts and ensuring the timely and accurate processing of billing, payments, adjustments, and service orders for electric and fiber services. This position helps ensure billing accuracy, supports account maintenance, and provides internal support while maintaining compliance with Cooperative policies and regulatory requirements.

Standards of Excellence

All employees are expected to contribute to a culture of excellence by:

• Professionally representing the cooperative and BOLT with accurate knowledge and a positive attitude.


• Adapting to change and actively supporting organizational initiatives.


• Communicating clearly, respectfully, and consistently with members, subscribers, and teammates.


• Managing responsibilities efficiently and maintaining attention to detail.


• Making informed decisions based on cooperative policies and subscriber service standards.


• Practicing and promoting safety in all work environments.


• Demonstrating ethical behavior and integrity at all times.

Essential Duties and Responsibilities

• Understand and properly apply the Cooperative’s and subsidiary’s rates, terms and conditions of service, and Oklahoma Corporation Commission rules and regulations.


• Prepare and process member and subscriber billing for electric and fiber services accurately and within established billing cycles.


• Generate and distribute delinquent notices and support collection efforts in accordance with Cooperative policies and procedures.


• Process account disconnections for non-payment and prepare daily reports of accounts scheduled for disconnection for appropriate personnel.


• Ensure payments received through multiple sources are accurately applied to member and subscriber accounts.


• Calculate and process billing adjustments accurately and within established timelines.


• Maintain accurate and up-to-date member and subscriber account records through the timely processing of service orders, reports, automatic payment requests, and other account updates.


• Research and resolve billing discrepancies, account concerns, or payment issues in coordination with appropriate departments.


• Maintain confidentiality of member and subscriber account information and financial data.


• Perform additional duties and special projects as assigned by supervisor.

Competencies

Billing Accuracy – Maintains a high level of accuracy when processing billing transactions, adjustments, and account updates.

Attention to Detail – Carefully reviews billing data, account information, and system entries to ensure accuracy and completeness.

Customer Service – Supports a positive member and subscriber experience by addressing billing inquiries professionally and efficiently.

Organization and Time Management – Effectively manages multiple billing tasks and deadlines while maintaining organized records.

Problem Solving – Researches account discrepancies and works to resolve billing issues in a timely manner.

Technology Proficiency – Utilizes billing systems and Cooperative software platforms effectively to process transactions and maintain records.

Team Collaboration – Works cooperatively with billing staff and other departments to support accurate billing operations.

Qualifications

Education & Experience

• High school diploma or equivalent required.


• Associate degree preferred.


• Two (2) years of experience in billing, accounting support, or the utility industry preferred.

Knowledge & Skills

• Knowledge of billing procedures, account maintenance, and payment processing.


• Ability to interpret rates, billing policies, and service regulations.


• Strong attention to detail and data accuracy.


• Ability to research and resolve account discrepancies.


• Proficiency with billing systems and Microsoft Office applications.