Billing Specialist – Behavioral Health

$50,000 – $60,000 | Full-Time 

Do you have a sharp eye for detail and a passion for making sure the numbers add up? Join Crossroads Community, Inc. and play a vital role in supporting our mission of providing life-changing behavioral health services.

What You’ll Do

?? Manage the full billing cycle – from claims to collections
?? Ensure accuracy with Medicaid, Medicare & commercial insurance
?? Resolve claim issues quickly and professionally
?? Keep accounts up-to-date with precise posting & reporting
?? Support staff and clients with billing guidance

What We’re Looking For

? 2+ years of medical billing experience (behavioral health preferred)
? Proficiency with CPT, HCPCS, ICD-10 coding
? Familiarity with EHR/billing software (Kareo, AdvancedMD, TherapyNotes, etc.)
? Organized, detail-driven, and proactive problem-solver
? Certified Professional Biller (CPB) a plus!

Why You’ll Love Working Here
Flexible schedule with some remote options
Training & growth opportunities
Mission-driven, supportive team culture

Team oriented culture!

Be Healthy: Employee Health Insurance Premium 100% paid by CCI, with low cost for dental and vision insurance     options, as well as other supplemental options

Plan for the future: 403 B with company contribution after 2 years of employment

Continued Learning: Educational assistance and training and professional development opportunities.

Rest and Relax: Competitive vacation and holiday package! starting with 10 vacation days a year, 9 sick days, 3 personal days, 3 training days. Vacation day allotment increases with years of service!

POSITION SUMMARY: The Billing Specialist is responsible for managing the billing process for behavioral health services, ensuring accuracy, compliance, and timely submission of claims to payers. This role supports the financial health of the agency by monitoring revenue cycle functions including billing, collections, and claim resolution. The ideal candidate has strong attention to detail, excellent communication skills, and is knowledgeable in behavioral health billing practices, including Medicaid, Medicare, and commercial insurance.

Key Responsibilities:

• Prepare, review, and submit accurate claims for behavioral health services (CPT, HCPCS, and ICD-10 coding knowledge required).
• Verify client insurance coverage and eligibility is verified prior to services being billed.
• Monitor claim status and follow up on unpaid or denied claims.
• Work with clinicians, administrative staff, and insurance providers to resolve billing issues and ensure timely reimbursement.
• Post payments and reconcile client accounts.
• Maintain and update client billing information in the electronic health record (EHR) system.
• Ensure compliance with HIPAA and all payer regulations.
• Generate reports related to accounts receivable, aging, and productivity.
• Assist with audits and maintain proper documentation for billing processes.
• Educate staff and agency clients regarding billing procedures and insurance coverage when needed.

REQUIREMENTS:

Integrity and ethical conduct to protect the agencies from mismanagement of funds and to maintain agency confidentiality.

Knowledge of sound financial principles.

Ability to utilize a variety of software applications related to accounting and payroll.

Proficiency in mathematics.

Accuracy and attention to detail.

Ability to multi-task.

Excellent attention to detail and organizational skills.

Strong knowledge of CPT, HCPCS, ICD-10 codes specific to behavioral health services.

Experience using electronic health record (EHR) and billing software (e.g., Kareo, AdvancedMD, TherapyNotes, etc.).

Strong verbal and written communication.

Ability to handle sensitive and confidential information with discretion.

Knowledge of insurance authorization and verification processes.

Read, write and speak English well enough to communicate with others and maintain documentation in accordance with agency and accreditation standards.

Pass the agency’s background check.

Clean driving record to support insurability by the agency’s insurance carrier.

Valid driver’s license and ability to drive legally to perform work related activities as needed.

Work related use of vehicle carrying minimum of 100-300-50 liability insurance.

EDUCATION & EXPERIENCE REQUIREMENTS:

High School diploma or GED required; associate or bachelor’s degree preferred.

Minimum 2 years of experience in medical billing, preferably in behavioral health or mental health setting.

Proficient with Medicaid, Medicare, private insurance billing guidelines.

Certified Professional Biller (CFB) or similar certification is a plus.

SCHEDULE & WORK ENVIRONMENT:

Monday-Friday. Flexible schedule may occasionally be required.

Office setting with flexibility for remote work at supervisors discretion.

Fast-paced, deadline-driven environment.

May require extended screen time and data entry work.