Billing Specialist

Work Schedule: 8 hours per day, Monday to Friday

This is not a remote position; however, after the training period, you may have the opportunity to work a hybrid schedule, splitting time between home and the office. 

The office location is in Austin, TX - only local applicants being reviewed.

At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. 

How You'll Make an Impact: 

As ABC’s Billing Specialist, you're responsible for providing exceptional customer service to all vendors, employees and clients of ABC at all times. Professional behavior is expected at all times while at work. The Billing Specialist is responsible for providing financial, administrative and clerical supports in order to ensure effective, efficient and accurate financial and administrative operations.

What You'll Bring: 

• (1) year previous Billing experience or previous Customer Service experience preferred
• Previous customer service or accounting experience preferred
• Strong general computer skills, including the ability to process called-in, emailed, and other electronically submitted requests in software at a highly proficient level
• Positive, upbeat, friendly attitude
• Strong general computer skills, including the ability to process payment data entry in software consistently, accurately, and efficiently
• Analytical and problem-solving skills, good judgment in decision making Willing to learn, grow, and accept feedback
•  Ability to organize and prioritize multiple tasks in a fast-paced environment. Must be able to adapt quickly in an ever-changing, fast paced environment.
• Excellent interpersonal, team building and organizational skills Stress and time management skills
• Excellent written communication skills, including spelling and punctuation Commitment to company values

What We Offer: 

• Comprehensive benefits package including health, dental, vision, and life insurance.
• 401(k) with company matching to help you plan for the future.
• Paid vacation and sick leave, because work-life balance matters.
• Participation in our Profit Sharing Plan, because we're all in this together.
• Additional compensation opportunities through our Lead Now Program.
• Company clubs, committees, and outings to foster a sense of community.
• Paid trainings, tuition reimbursement, and educational scholarships.
• Wellness program including a paid Gold's Gym membership.
• Volunteer Engagement Program with approved Volunteer Time Off (VTO).

What You'll Do: 

•  Process incoming customer cancellations, adjustments, discounts, and other billing-related requests and special needs from customers, office staff, and managers, escalating as needed
• Resolve or diffuse customer issues regarding customer account discrepancies and other customer concerns, determine the cause of the problem; select and explain the best solution to solve the problem; expedite corrections or adjustments; follow-up to ensure resolution
• Provide timely and accurate information to incoming customer requests through emails, chats, follow-ups, and other forms of communication
• Review and process account balance cleanup including but not limited to small balances, open credits Provide support for customer portal
• Effectively communicate service-related issues with department supervisors and managers Maintain customer records by immediately and accurately updating account information, processing payments, adjustments, cancellations, and other account transactions
• Maintain positive customer retention by offering alternatives to cancellation when able
• Process salesperson and/or technician commission chargebacks for cancellations and adjustments as appropriate
• Process customer refunds via credit card refund or check reimbursement
• Update, maintain, and process credit cards on file for monthly Autocharge process Update, maintain, and process credit cards on file as needed
• Provide overflow assistance, assist various projects, miscellaneous accounting, accounting and data
• entry tasks, and other duties as needed as assigned by Supervisor, Manager, or Director Maintain total discretion and comply with all financial policies and procedures while handling client personal and financial information.
• Maintain open communication with Supervisor, Manager, and/or Director
• Work in partnership with other employees to meet and exceed customer expectations
• Maintain professional and friendly demeanor with customers, fellow employees and supervisors Attend meetings, trainings as required
• Other duties as assigned

ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For administrative positions a WPM test will also be conducted.