Billing Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process customer billing and ensure the timely and accurate distribution of invoices.


• Maintain and utilize accounting and billing systems to process financial information, update customer billing records, and ensure accurate invoicing and account management.


• Work closely with sales, service delivery, and cross-functional teams to review customer agreements, ensure accurate contract and billing system setup, validate billing requirements, and resolve issues that may impact the accurate and timely invoicing of customers.


• Demonstrates ability to work independently as well as work effectively in a team environment.


• Communicate directly with customers via phone, email, and other correspondence channels to address invoicing inquiries, research and audit account activity, and resolve billing discrepancies in a timely and professional manner.


• Contribute to a cooperative team environment in which cross functions are assumed as necessary in order to meet department deadlines and goals.


• Deliver exceptional internal and external customer service by building collaborative relationships, providing accurate and timely support


• Other duties as assigned
  
  

EDUCATION, TRAINING, AND EXPERIENCE:

Required

• Associate’s degree in finance or accounting or equivalent and at least three years’ related experience.


• Minimum two years’ billing and software experience

REQUIRED SKILLS:

• Effective analytical, research, and problem-solving skills.


• Strong organizational skills with exceptional attention to detail and accuracy.


• Excellent interpersonal, written, and verbal communication skills.


• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.


• Self-starter who can produce expected results with minimal supervision.


• Ability to adapt to changing priorities and perform a variety of tasks, often with short notice.


• Ability to make sound decisions using available information and established procedures.


• Proficiency in interpreting customer agreements, billing requirements, and invoice documentation.


• Strong customer service skills with the ability to professionally resolve billing inquiries and disputes.


• Ability to research and reconcile billing discrepancies through account analysis and system review.

TOOLS, EQUIPMENT, AND SOFTWARE:

• Must be able to proficiently operate a Windows PC and Microsoft Office applications, including Excel, Word, Outlook, and Teams.


• Proficiency in data entry, document management, and electronic record-keeping systems.


• Ability to learn and adapt to new software applications, billing platforms, and system enhancements.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Primarily indoor work in an office environment requiring long periods of sitting


• Frequent utilization of manual dexterity and visualizing of a computer screen


• No unusual physical requirements