Billing Specialist II

• Prepare, review, and analyze customer invoices to ensure
  accurate and timely billing in accordance with customer contracts,
  established rates, and operational requirements.
  
• Manage complex and nonstandard billing activities, including
  accessorial charges, equipment fees, rentals, fuel surcharges,
  maintenance charges, and customer-specific billing arrangements.
  
• Investigate and resolve billing discrepancies, rejected invoices,
  credits, underbilling, and unbilled transactions by researching
  information across multiple systems and data sources.
  
• Reconcile operational records, customer invoices, and accounting
  system transactions to identify missing, duplicate, or inaccurate
  billing activity.
  
• Collaborate with Operations, Finance, IT, and customer-facing
  teams to verify services performed, resolve billing issues, and
  respond to customer inquiries.
  
• Review customer contracts, supporting documentation, and billing
  calculations to ensure charges are accurate and properly supported.
  
• Prepare recurring calculations, reconciliations, and financial
  analyses for specialized billing programs and period-end revenue activities.
  
• Monitor outstanding billing exceptions and unbilled transactions,
  ensuring timely follow-up and resolution.
  
• Maintain accurate documentation of billing calculations,
  approvals, adjustments, and supporting records for reporting and
  audit purposes.
  
• Identify opportunities to improve billing accuracy, reporting,
  documentation, and workflow efficiency through process improvements
  and standardization.
  
• Support billing system enhancements, testing, and validation to
  ensure accurate processing and reliable financial data.
  
• Escalate complex billing issues, contractual questions, and
  significant financial discrepancies to appropriate leadership.
  
• Maintain confidentiality and professionalism when handling
  sensitive customer and financial information.
  
• Complete required company development, safety, and compliance training.
  
• Adhere to BLS policies, DOT and OSHA regulations, C-TPAT best
  practices, and applicable ISO quality management standards.
  
• Perform other duties as assigned.
  

Requirements

• Associate degree in Accounting, Finance, Business
  Administration, or a related field preferred, or an equivalent
  combination of education and relevant experience.
  
• Coursework toward a degree in Accounting, Finance, Business, or a
  related discipline preferred.
  
• Experience in customer billing, accounts receivable,
  transportation billing, or related financial processes preferred.
  
• Experience in transportation, logistics, or a service-based
  business environment is a plus.
  
• Proficiency in Microsoft Office 365, particularly Excel, with
  intermediate to advanced skills in lookups, conditional formulas,
  data filtering, reconciliations, and structured calculations.
  
• Strong analytical and problem-solving skills, with the ability to
  evaluate information from multiple sources and identify
  relationships between transactions.
  
• Excellent attention to detail and a commitment to maintaining
  accurate financial records and supporting documentation.
  
• Ability to investigate discrepancies, communicate findings
  clearly, and collaborate with other departments to resolve billing issues.
  
• Experience with transportation management systems (TMS),
  accounting software, reporting tools, and customer billing portals
  preferred.Strong organizational and time management skills, with the
  ability to manage competing priorities and meet deadlines.
  
• Professionalism, integrity, sound judgment, and the ability to
  maintain confidentiality when working with financial and customer information.
  

Benefits

• Competitive pay and 401(k) matching
  
• Section 125 Pre-Tax Benefit Plan
  

• Comprehensive medical, dental, and vision coverage
  
• Health Savings Account (HSA) option
  
• 24/7 virtual healthcare through Teladoc & Telehealth Services
  
• Wellness programs for chronic conditions, including diabetes and
  cancer support
  
• Employee Assistance Program (EAP) for mental health, legal, and
  financial resources
  

• Life & AD&D Insurance
  
• Short-Term & Long-Term Disability Insurance
  
• Critical Illness, Accident, & Hospital Indemnity Insurance
  

• Paid time off (PTO)
  
• Paid holidays and training
  
• Professional development and career advancement opportunities
  
• Employee engagement programs
  
• Referral program with incentives up to $2,000 (Eligibility
  excludes Temporary Employees, Managers, Assistant Managers, Talent
  Acquisition, Safety and Driver Supervisors, and Human Resources.)