Billing Specialist - Multi - Specialty Surgery Center

Why Join Us?

• Be Valued for What You Bring to the Team  – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance. 

Great people. Great benefits. Meaningful work. Join us and make an impact.

No weekends, No holidays, No Call

Job Summary

The Collections Clerk is responsible for collecting outstanding self-pay balances, following up on delinquent accounts, and supporting the facility's revenue cycle by ensuring timely payments. This role utilizes multiple systems to research account details, initiate contact with patients, and resolve balances in a professional and compliant manner. The Collections Clerk promotes efficient cash flow and accurate recordkeeping while providing excellent customer service.

Essential Functions

• Reviews and analyzes delinquent patient accounts using systems such as AS400, Meditech, and other account management tools.
• Initiates outbound collection calls and responds to inbound inquiries with professionalism and courtesy.
• Contacts patients to arrange payment plans, resolve billing issues, and collect outstanding self-pay balances.
• Utilizes skip tracing tools (e.g., Accurint, directory assistance) to locate responsible parties when necessary.
• Maintains accurate documentation of all collection activity in the appropriate systems.
• Escalates complex or unresolved accounts for further review or external collection as appropriate.
• Adheres to federal and state collection laws and privacy regulations (e.g., FDCPA, HIPAA).
• Supports the finance or accounts receivable department in maintaining accurate records and achieving cash flow goals.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 1-2 years of experience in collections, billing, or related revenue cycle roles preferred

Knowledge, Skills and Abilities

• Strong knowledge of billing and collection procedures.
• Proficiency in using account management systems (e.g., AS400, Meditech).
• Strong communication and negotiation skills.
• Ability to manage high call volumes and handle sensitive financial conversations.
• Excellent organizational skills and attention to detail.
• Working knowledge of HIPAA and FDCPA regulations.