Billing Supervisor

Position Overview

The Billing Supervisor will lead and manage a team of billing specialists who are responsible for administering the billing systems and processes to ensure that invoices to customers are timely, accurate and properly recorded in the billing system. This position will be working closely with Encore’s field offices and Specialty Service Divisions to further support Encore’s decentralized billing processes. The Billing Supervisor will report to the Sr Manager, Billing & AR.

Key Job Responsibilities 

Supervisory Responsibilities

• Interviews prospective employees and chooses the best applicant based on skills, knowledge, and abilities required for the job.

• Train, lead, and mentor a team of billing specialists.

• Directs assigned tasks and provides assistance as needed. 

• Support audits by providing billing records, documentation, and process explanations as needed

• Contribute to goal setting and performance evaluations for billing team members

Bill Processing

• Supervise the day-to-day operations of the Billing Department staff.

• Execute the weekly billing cycles to ensure timely processing and billing by our Field locations.

• Prepare manual invoices/credit memos for various special billing needs.

• Maintains and/or ensures maintenance of customer records related to invoicing and bill payment.

• Ensure billing system is processed and reconciled to general ledger.

• Submit invoices to customer eBilling platforms and tracks to ensure customer approval of submitted invoice.

Customer Service

• Support field Sales/Operations resolving billing related discrepancies and general questions regarding billing processes and procedures.

• Provide guidance to field offices to ensure appropriate revenue recognition and compliance with Billing SOP’s.

• Research and retrieve missing billing.

• Establish and maintain strong working relationships with other Encore departments and team members by providing outstanding customer service and responsiveness to all inquiries.  

Reporting

• Execute the month-end close. 

• Prepare monthly accounting entries related to revenue (accruals, reclasses, etc.).

• Maintain necessary billing reports for SOX Controls, audit, and as otherwise needed.

• Prepare and analyze billing metrics/KPI’s and reports for management, including volume, error rates, and cycle times.

Special Projects

• Projects include system enhancement testing, month end tasks and other duties as assigned.

• Identify opportunities for process improvements and lead implementation of best practices to enhance billing efficiency and accuracy.

Job Qualifications

• High school diploma or equivalent required; Associate degree highly preferred.

• 5+ years of billing experience in a high-volume corporate environment, with at least 2 years in a supervisory or team-lead role. Excellent interpersonal and supervisory skills.

• Excellent communication skills

• Advanced computer skills with an emphasis on Microsoft Excel.

• Oracle experience a plus

• Microsoft Dynamics AX experience a plus

Competency Group

•Deliver World Class Service

• Hospitality

• Ownership

•Do The Right Thing

• Manages Ambiguity

•Drive Results

• Directs Work

• Achieves Goals

•See The Big Picture

• Financial Acumen

•Value People

• Builds Effective Teams

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

#INDCORP