- Serves as a team leader on continuous improvement activities between Billing and Operations - Ensures that the team is processing order set up and invoices in a timely and accurate manner on a daily basis. - Provides training to Billing Specialists and Project Coordinators - Ensures that all email communications are responded to within a timely manner - Maintains billing operations in an efficient manner to maintain consistency and compliance with Service Level Agreements (SLAs) - Maintains a working knowledge of objectives established by upper levels of management and coaching the billing team to successfully attain those objects. - Directs billing specialists with the day-to-day execution of their work objectives. - Seeks operational improvements aimed at improving service level performance while increasing cost effectiveness. Recommend departmental specific procedures and implements those that are approved. - Collaborates and manages change with other Service Line Managers to ensure a consistent approach across the Organization. - Provides information for monthly key performance indicators. - Maintains a customer centric attitude and relationship with operations personnel at all levels within the Company. - Uses interpersonal skills to influence internal customers. - Ensures all billing procedures comply with both internal and external audit requirements to ensure that controls and segregation of duties are maintained. - Ensures internal control is following corporate guidelines and policies - Manages self-assessment processes within the department, including preparation and review for statutory, internal, and other audit review purposes. - Provides project support for the implementation and further enhancements to systems and processes as new entities are acquired and migrated. - Provides support to operations personnel for all legal entities that have implemented SAP and its supporting applications including training, Sales Order, billing documentation, inquiries, audit, and troubleshooting. - Regularly monitors SAP for billing documents blocked from posting to Accounts Receivable and troubleshoots
accordingly. - Assists in special projects as required.
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