Billing Supervisor - Excellent Benefits Package

- Serves as a team leader on continuous improvement activities between Billing and Operations
- Ensures that the team is processing order set up and invoices in a timely and accurate manner on a daily basis. 
- Provides training to Billing Specialists and Project Coordinators
- Ensures that all email communications are responded to within a timely manner
- Maintains billing operations in an efficient manner to maintain consistency and compliance with Service Level Agreements (SLAs)
- Maintains a working knowledge of objectives established by upper levels of management and coaching the billing team to successfully attain those objects.
- Directs billing specialists with the day-to-day execution of their work objectives.
- Seeks operational improvements aimed at improving service level performance while increasing cost effectiveness. Recommend departmental specific procedures and implements those that are approved.
- Collaborates and manages change with other Service Line Managers to ensure a consistent approach across the Organization.
- Provides information for monthly key performance indicators.
- Maintains a customer centric attitude and relationship with operations personnel at all levels within the Company.
- Uses interpersonal skills to influence internal customers.
- Ensures all billing procedures comply with both internal and external audit requirements to ensure that controls and segregation of duties are maintained.
- Ensures internal control is following corporate guidelines and policies
- Manages self-assessment processes within the department, including preparation and review for statutory, internal, and other audit review purposes.
- Provides project support for the implementation and further enhancements to systems and processes as new entities are acquired and migrated.
- Provides support to operations personnel for all legal entities that have implemented SAP and its supporting applications including training, Sales Order, billing documentation, inquiries, audit, and troubleshooting.
- Regularly monitors SAP for billing documents blocked from posting to Accounts Receivable and troubleshoots   accordingly.
- Assists in special projects as required.