Billing Support Representative

Company Overview: 

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Summary

Verify validity and accuracy of Commercial and Enterprise contracts, PO's and addendum's. Assist in the customer experience by conducting research, making necessary adjustments and data changes to account pertinent information, and analyzing billing. Deadlines are required for month end close. The last 2 business days are blocked for PTO or scheduled accommodations, some OT during evenings and weekends required during this time.

This is an on-site position, reporting daily to 4221 W John Carpenter Freeway, Irving, TX

Duties and Responsibilities

• Verify, research and review commercial contracts/PO/addendums for accuracy, completeness and ensure all pertinent information has been completed accurately, including services setup.


• Maintain customer information; including cancellations, any billing adjustments, inspection schedules, refunds, etc.


• Process daily recurring billing batches, ensuring accurate customer billing


• Research missing data and communicate with branches in an effort to correct errors or omissions in a timely manner. Process Credit/Debit adjustments on customers accounts.


• Review Statement and Invoice generation process.


• Process potential Commercial/Enterprise customer information to obtain credit scores.


• Approve or decline customers based upon the company credit guidelines and track pertinent information for reporting.Provide support to all commercial and residential branches and all internal departmens as needed (Legal, Training, Account Management, Commercial AC&T,Commercial/Residential Customer Service, National, Real Estate Group, Network Multi-Family)
  Work exception reports for MMB account clean up.

Minimum Education and Qualifications

• High School Diploma or GED


• Data Entry or related experience


• PC literate with proficiency in Microsoft Office applications including Word, Excel and email


• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Preferred Education and Experience Requirements

• Knowledge of Excel, MasterMind Business, JET, JMT, Docuware, Billing Portals and SFTP sites


• Knowledge of percent of completion (POC) job billing and invoice processing

Additional Skills and Certifications

• Customer service skills, interpersonal communication skills and teamwork skills
  Analysis and problem solving skills


• Organization skills