Billing Support Specialist

The Company:

Since 1975, Elizabeth Wende Breast Center has been serving the greater Rochester, NY area with superior breast imaging technology and patient care. As the first dedicated breast clinic in the United States, EWBC is a committed leader in the field of breast imaging and breast cancer diagnosis.

Job Summary

Breast Imaging facility seeking a full-time medical billing department support staff member to add to our experienced Billing Department. This position is responsible for assisting eligibility, patient AR and insurance AR functions to improve department efficiency and workflow, including but not limited to the duties described below. The position reports directly to the Billing Manager. 

Essential Duties and Responsibilities:

• Answer phone calls from patients, payers, and other department staff and address all issues/questions respectfully and accurately
• Respond to IM requests from other department staff
• Call payers to verify eligibility/benefits, claim status and request remits
• Submit medical record requests for claims processing, payer audits
• Process patient payments received via phone or mail
• Assist with end of day closing procedures
• Process patient statements and paper claims to payers
• Contact patients with overdue balances to coordinate payment or initiate payment plans
• Perform other job duties as assigned.

Skills and Qualifications

• Prior medical office experience preferred.
• Excellent communication skills both written and verbal, and interpersonal skills.
• Ability to multi-task, use critical thinking, ability to prioritize tasks.
• Must be familiar with Excel/Office Suite.
• Ability to work alone on per-determined tasks, or in pairs/group on a project. Must be flexible with tasks- no day is the same in a billing office.

Hourly rate: $20.00-$22.00

Hours: Mon-Fri 8:30am-5pm—this is a fully in office position

Competitive Benefit Package; Medical, Dental, Vision, Life, Disability, Retirement, PTO/Sick Pay

Please note that this job description is subject to change or modification at any time, with or without notice, at the discretion of Elizabeth Wende Breast Care, LLC