Billing Systems Architect (Zuora)

About the job: 

Veradigm seeks an experienced Zuora Billing Architect to join our team and take ownership of our quote-to-cash infrastructure. In this role, you will serve as the subject matter expert on our end-to-end billing ecosystem, spanning Salesforce CPQ, Zuora Billing, and our integrated Professional Services Project & Portfolio Management (PPPM) platform, Kantata.

You will work cross-functionally with Revenue Operations, Finance, Sales, and Professional Services teams to design, optimize, and maintain scalable billing solutions that support our growing business.

Key Responsibilities: 

• Architect and maintain the end-to-end CPQ → Zuora Orders flow, ensuring clean, reliable data transformation from Salesforce CPQ Opportunities through to Zuora order creation and billing execution
• Design and govern Zuora product catalog structures including Rate Plans, Charges, and Amendments to support evolving business models (subscription, consumption, milestone-based)
• Own the integration architecture between Zuora and Kantata (PPPM), including billing milestone triggers, project go-live date synchronization, and revenue recognition alignment
• Lead technical discovery, solutioning, and documentation for new billing use cases and product launches
• Partner with Salesforce CPQ admins and developers to ensure quote configurations translate accurately into Zuora orders without data loss or mapping errors
• Define and enforce data integrity standards across the CPQ → Zuora → Finance pipeline
• Troubleshoot and resolve billing exceptions, order errors, and integration failures in a timely manner
• Design, build, and maintain complex Zuora Workflows to automate billing operations and reduce manual intervention, including examples such as:
  • Auto-generating invoices upon order activation or subscription amendment
  • Triggering payment runs and retries based on invoice status or due date thresholds
  • Automating dunning sequences and failed payment notifications
  • Orchestrating order-to-bill flows when milestones or go-live dates are updated from Kantata
  • Syncing subscription state changes (e.g., cancellations, upgrades, renewals) back to Salesforce CPQ records
  • Scheduling and executing batch billing runs aligned to contract terms or billing periods
• Drive system upgrades, sandbox testing, and release management for the Zuora platform
• Build and maintain technical documentation, data dictionaries, and integration runbooks
• Evaluate and recommend enhancements to the billing tech stack as business requirements evolve

About You: 

• 5+ years of hands-on experience with Zuora Billing, including deep knowledge of the Zuora object model, Order Actions, Rate Plans, and the Zuora API
• Demonstrated expertise with Salesforce CPQ, specifically architecting and maintaining the CPQ Opportunity → Zuora Orders integration (e.g., CPQ-X connector, Z-Billing, or custom middleware)
• Strong understanding of subscription and recurring revenue business models
• Experience designing and troubleshooting bidirectional integrations between Zuora and third-party platforms
• Proficiency with REST/SOAP APIs and integration middleware (e.g., MuleSoft, Boomi, or similar)
• Ability to translate complex business billing requirements into scalable technical designs
• Strong analytical and problem-solving skills with a high attention to detail
• Excellent communication skills — able to present technical concepts to non-technical stakeholders

Preferred Qualifications: 

• Experience with Kantata (formerly Mavenlink/Kimble) or any comparable Professional Services Automation / PPPM platform, particularly around:
• Billing milestone configuration and triggers
• Project go-live date synchronization with downstream billing systems
• Revenue milestone-to-invoice workflows
• Familiarity with ASC 606 / IFRS 15 revenue recognition principles and how they intersect with billing system design
• Zuora certification (e.g., Zuora Billing Certified or Zuora Revenue Certified)
• Salesforce CPQ Specialist certification
• Experience working in a SaaS or technology services company with complex, multi-element arrangements.

Compensation Range:

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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