Bingo Floor Workers

WAGE RANGE: $15.00
OPEN UNTIL FILLED: 1ST PULL DATE, FEBRUARY 2, 2026

JOB SUMMARY

Responsible for servicing guests during Bingo games, including selling additional game squares, assisting customers in bingo play, calling bingo to the caller, and other duties promoting guest satisfaction and play. Will cross-train into Keno.

ESSENTIAL JOB FUNCTIONS:

1. Ensure customer satisfaction and casino play through prompt, efficient, and friendly service.


2. Acknowledge and greet guests promptly, pleasantly, and with a smile.


3. Promote and up-sell paper games to guests - describing games, pay-outs, and costs.


4. Responsible for balancing all papers and money collected promptly with the paymaster.


5. Maintain paper sales in an organized manner, ensuring efficient and accurate service.


6. Promote bingo play by providing guests with instructions, play assistance, or information.


7. Verify bingo - call numbers from guest cards to the caller and verify that a correct bingo game.


8. Workers may furnish short-term assistance for bingo games upon customer’s request but may not play special or promotional games for guests.


9. Assist in set up and break down of Bingo Machine/Bingo Hall.


10. Report equipment failure/problems to the designated supervisor.


11. Handle guest questions and play needs efficiently, deferring disputes/conflicts to the Supervisor.


12. Will assist with inventory of bingo gaming supplies, compiling packets, and sorting game cards.


13. Able to handle multiple tasks and customers at once, remaining calm, efficient, and courteous.


14. Comply with regulatory laws, PP&P, department policy and procedures, safety codes, etc.


15. Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to Supervisor.


16. Ensure that the operation of equipment, tools, and materials is handled safely.


17. Promote internal guest service standards through courteous and respectful behavior.


18. Perform other related duties as requested.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SIGNATORY ABILITY:

1. Floor bank.


2. Paper games.

MINIMUM QUALIFICATIONS:

1. Prior customer service experience, with cash handling duties.


2. Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.


3. High School Diploma or GED or ten years’ experience.


4. Needs to walk, stand and bend/maneuver for up to 6 hours, repetitive motion of arms, hands, and fingers, and work in a noisy environment.


5. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.


6. Requires a High-Security Gaming License clearance.


7. Must be at least 18 years of age.